Amazon is absolutely not helping with the problem I'm having with reactivating my account. I can't communicate with anyone. I need support!
I previously created a discussion where I explained my problem, but no one from Amazon helped me.
My account has been inactive for almost 3 months.
Even though I do my best, I cannot solve this problem.
I submitted dozens of different appeals.
I get the same email response and rejection every time.
I am a new seller with no sales yet.
If I unknowingly made a mistake while creating my account, I am ready to correct this mistake, but no one contacts me.
You have no right to push new sellers like me out of Amazon like this, without any explanation, by deactivating their accounts and then without providing any help in resolving this issue.
I spent money and effort for this job. And I've been waiting for 3 months to get help.
You have no right to treat me like a criminal!
If I made a mistake unknowingly, you must give me the opportunity to correct it.
I am not an expert on Amazon, as I said before, I am a new seller so I may have made a mistake when setting up my account.
You have no right to disable me like this just because I made a mistake.
Seller_ZVAz3d5lZuGid
Whilst we appreciate your annoyance, you are not speaking to Amazon here, this is a forum of other sellers, so no-one here is treating you like a criminal and disabling your account.
If you share the email you received with the reason for the deactivation, someone might be able to help, but cannot make any promises. Amazon is not an easy platform to get started on, and unfortunately they are not very good at explaining if you have made a mistake, or what they are actually wanting. Just for your info. ALL new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and business information, and until that is all in order you will not be able to start selling.
Seller_ZVAz3d5lZuGid
"I think these guys are related with Amazon."
Yes, these are all names of Amazon forum moderators - hopefully one or other of them might respond.
Seller_k2X0L9mVRT0pW
one if the mods did respond to the original thread- I didn’t see any response to their question from the OP - unless it was a DM of course.
Seller_ZVAz3d5lZuGid
Yes, you're right, and they also closed a second duplicate thread ! However, with this new forum it is no longer possible to directly send a DM to a mod or another seller, as far as I know.
Here is the very first thread @Seller_b0OiMyhqZnwKCposted, which has replies from 2 mods, but the OP never provided the info requested :
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/eb2f43d1-832e-4618-8788-ec3bd19054bd?postId=eb2f43d1-832e-4618-8788-ec3bd19054bd
Seller_ZVAz3d5lZuGid
"You, as sellers, are on Amazon's side when you should be on my side."
@Seller_b0OiMyhqZnwKC They are NOT sellers, they are forum moderators, and as in my latest post, just a few minutes ago, forum mods DID reply to your very first thread, asking you to provide the email you received re. your problem, but you didn't reply to that. They cannot help if you do not read their replies.
Seller_ZVAz3d5lZuGid
Also, @Seller_k2X0L9mVRT0pW, another thing about this new foru, as well as not being able to DM either a mod or other sellers, is that you can no longer see who has liked or disliked your post - I am sure in the past it displayed the names of the thumbs up/thumbs down voters (unless I have remembered that incorrectly ?)
Seller_b0OiMyhqZnwKC
Hello @Seller_ZVAz3d5lZuGid
If you check correctly then you will see ı replied them on that discussion.
But the only answer ı got ,same information which ı get everytime when my appeal is rejected.
I mentioned you when ı am saying "You, as sellers, are on Amazon's side when you should be on my side.". Are you forum moderator too ?
One more time ı will share the first mail ı got when my account deactivated.
Hello KILIM THE BLANKS,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Dispatch any open orders to avoid further impact to your account.
Why is this happening?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Business Solutions Agreement: https://sellercentral.amazon.co.uk/gp/help/201190440
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG or GIF format. The documents must be legible, authentic and unaltered, and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business licence if applicable
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone or Internet service with your name and address visible.
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarised translation into one of the supported languages along with the original document.
How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the ‘Account Health’ page in Seller Central:
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation following the instructions on the banner at the top of the ‘Account Health’ page in Seller Central:
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the ‘Funds withholding policy’:
Seller_ZVAz3d5lZuGid
First of all, NO, I am not a forum moderator. (thank goodness !). My apologies, I did miss your replies on that first thread.
The only way to get your account reactivated is to provide exactly what they are asking for. Hopefully one of the mods will respond this time.
Seller_b0OiMyhqZnwKC
Thank you my friend. I hope so.
I am really trying hard for provide what they are asking from me, but ı could not success unfortunately.
If ı have mistake ( I really do not know) in my seller informations ı am ready to fix it or if someone contact me and show me another way for proof myseld ı am also ready for it.
But in my situation it is really hard solve this problem without someone support me from Amazon.
Winston_Amazon
@jillyb1 🙃🙃🙃🙃🙃🙃
Seller_ZVAz3d5lZuGid
Winston_Amazon
Hello @Seller_b0OiMyhqZnwKC,
Let me flag this to our partner team, again, I can't provide a timeframe, but please keep in the loop by giving me a tag!
Seller_hFQDZaGyrETeG
Stop disturbing the Mods, they are too busy starting threads about the European championships!
Seller_vtSzvxtW9StxE
Somehow I do understand your frustration and anger but please note, you are dealing with amazon - a massive system runs by mainly bots and some humans.
Please be patient and eventually your problem will be solved, over the yeas I've leant that losing your cool will definately not help.
Please check the alert and try to understand what exactly amazon is aking - albeit sometimes its not as simple as it should be but definately there must be something that amazon is communicating and not getting from you.
I might be wrong but they are asking for credit card and utility bill. Nost sure about your situation but both should be on your business name or the name your amazon account is registered with and should match word by word with your amazon account details.
Hope you get that sorted and btw Welcome to amazon :) and its first of many to come and dont lose your temper or health over it.
Seller_NR7AbZwDMu6mb
It's important to understand how Amazon operate. Almost everything is automated. All tickets sent in are scanned by bots and the most appropriate templated response is sent. You will need to reply to the same ticket at least 3 or 4 times before there's any chance of it being reviewed by a human.
There will be something missing in your appeal that is causing the rejections, i'd suggest thoroughly researching how to write an appeal tailored for your case, there's a lot of good advice out there and also agencies who will handle it on your behalf.
Don't expect any help whatsoever from Amazon on this, it will only lead to frustration & disappointment. Their position is that all you need to know to set up a new account is in their help pages, and you need to be fully familiar with these rules & requirements to become a seller. If your account was not set up correctly then Amazon will assume you have not familiarised yourself with the rules. Your appeal should highlight whichever rule or requirement was not met and how you plan for that to not happen again.
I wish you luck.
