Amazon is absolutely not helping with the problem I'm having with reactivating my account. I can't communicate with anyone. I need support!
I previously created a discussion where I explained my problem, but no one from Amazon helped me.
My account has been inactive for almost 3 months.
Even though I do my best, I cannot solve this problem.
I submitted dozens of different appeals.
I get the same email response and rejection every time.
I am a new seller with no sales yet.
If I unknowingly made a mistake while creating my account, I am ready to correct this mistake, but no one contacts me.
You have no right to push new sellers like me out of Amazon like this, without any explanation, by deactivating their accounts and then without providing any help in resolving this issue.
I spent money and effort for this job. And I've been waiting for 3 months to get help.
You have no right to treat me like a criminal!
If I made a mistake unknowingly, you must give me the opportunity to correct it.
I am not an expert on Amazon, as I said before, I am a new seller so I may have made a mistake when setting up my account.
You have no right to disable me like this just because I made a mistake.
Seller_ZVAz3d5lZuGid
Whilst we appreciate your annoyance, you are not speaking to Amazon here, this is a forum of other sellers, so no-one here is treating you like a criminal and disabling your account.
If you share the email you received with the reason for the deactivation, someone might be able to help, but cannot make any promises. Amazon is not an easy platform to get started on, and unfortunately they are not very good at explaining if you have made a mistake, or what they are actually wanting. Just for your info. ALL new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and business information, and until that is all in order you will not be able to start selling.
Seller_vtSzvxtW9StxE
Somehow I do understand your frustration and anger but please note, you are dealing with amazon - a massive system runs by mainly bots and some humans.
Please be patient and eventually your problem will be solved, over the yeas I've leant that losing your cool will definately not help.
Please check the alert and try to understand what exactly amazon is aking - albeit sometimes its not as simple as it should be but definately there must be something that amazon is communicating and not getting from you.
I might be wrong but they are asking for credit card and utility bill. Nost sure about your situation but both should be on your business name or the name your amazon account is registered with and should match word by word with your amazon account details.
Hope you get that sorted and btw Welcome to amazon :) and its first of many to come and dont lose your temper or health over it.
Seller_NR7AbZwDMu6mb
It's important to understand how Amazon operate. Almost everything is automated. All tickets sent in are scanned by bots and the most appropriate templated response is sent. You will need to reply to the same ticket at least 3 or 4 times before there's any chance of it being reviewed by a human.
There will be something missing in your appeal that is causing the rejections, i'd suggest thoroughly researching how to write an appeal tailored for your case, there's a lot of good advice out there and also agencies who will handle it on your behalf.
Don't expect any help whatsoever from Amazon on this, it will only lead to frustration & disappointment. Their position is that all you need to know to set up a new account is in their help pages, and you need to be fully familiar with these rules & requirements to become a seller. If your account was not set up correctly then Amazon will assume you have not familiarised yourself with the rules. Your appeal should highlight whichever rule or requirement was not met and how you plan for that to not happen again.
I wish you luck.
Seller_b0OiMyhqZnwKC
Thank you a lot @Seller_NR7AbZwDMu6mb.
I sent almost 50 appeals, but they were always answered by bots. I've never been able to talk to a real person about my problem.
I understand what you say, and I have been doing research on what I should do, both from Amazon's resources and from the forum discussions of people who have experienced this problem before, but I cannot reach a solution.
Is there a chance that we can get a solution to the problem without submitting any documents, just by writing a comprehensive appeal explaining our situation and what we will do to overcome this problem in the future?
Seller_NR7AbZwDMu6mb
I think your priority at the moment is trying to establish exactly why your account was deactivated. If you could share the deactivation email here that may help. You cannot address the issue if you don't know what it is, and thats exactly what Amazon will be looking for when reviewing your appeals.
Seller_b0OiMyhqZnwKC
Hello KILIM THE BLANKS,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Dispatch any open orders to avoid further impact to your account.
Why is this happening?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Business Solutions Agreement: https://sellercentral.amazon.co.uk/gp/help/201190440
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG or GIF format. The documents must be legible, authentic and unaltered, and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business licence if applicable
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone or Internet service with your name and address visible.
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarised translation into one of the supported languages along with the original document.
Seller_NR7AbZwDMu6mb
My apologies, i didn't see all the nested replies where you already provided this.
I assume you have provided the documentation requested here? Have you reviewed these documents to ensure they are legible and match the details you supplied when creating the seller account?
Seller_b0OiMyhqZnwKC
@Seller_NR7AbZwDMu6mb
Dear friend Let me tell you what I have done so far.
First of all, I live in Turkey.
I have a company based in the UK.
When I was asked for a utility bill in the first place, I sent a utility bill to my address in Turkey. This address is also the address written as the primary contact in Seller Central.
However, there is a situation here that I need to point out. Since my account is restricted, I cannot currently check what my primary contact looks like through Seller Central. The part where the address is written appears empty and clicking is not allowed. For this reason, I do not know exactly whether my address on Amazon and my billing address match 100%.
After this document was rejected, I sent my company documents provided by Companies House. However, these were also rejected.
My company is in UK, but when I set up my company, I set up via virtual office address. Since I run my business from Turkey, I thought that an address established in this way was sufficient for me.
Since my address is a Virtual office address, I cannot provide an utility bill for this address.
What I want to tell Amazon officials is this: If registering with the virtual office address was a mistake, I made this mistake unknowingly. I want to start selling by activating my account. I need to be allowed to change my company address to an address where I can provide an utility bill so that I can correct my mistake.
I have been trying to solve this problem for 3 months, my dear friend.
Finally, what I want to ask you and other friends is, does the credit card used in the charge method have to be registered with the company?
Seller_NR7AbZwDMu6mb
Do you have mail forwarded from your virtual office address to your actual office? If you do then maybe change the address with a utility supplier to that virtual address so it matches whats on your account.
Alternately you could perhap ask Seller Support to close the existing seller account then you start again.
I can see this is a difficult one to solve. Have you tried emailing managingdirector @ amazon.co.uk ?
I'm pretty sure the credit card you submitted as a charge method does not need to be registered with the seller company - Amazon aren't so strict when they are taking money from you!
Seller_b0OiMyhqZnwKC
@Seller_NR7AbZwDMu6mbmy friend the utility suppliers are in Turkey. They can not supply bills for UK address.
The main problem ı can not ask anything to seller support. Amazon do not let me create a case or request a call.
When ı create a case they send me this mail in seconds:
Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint:
1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you are appealing an action taken on your listings for an Amazon Listing Policy violation:
1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
1. Click on the “View appeal” button next to the deactivation record.
2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.
Sincerely,
By the way yes ı tried to send mail to managingdirector @ amazon.co.uk.
They did not help me too.
So ı am asking for help to Amazon Moderators here because it is only chance for me to contact with Amazon and get help about my situation.
