@Seller_06JS7friV1yzw

Dear administrator

Hello, I have posted before about wanting to remove the buyer's negative feedback, because the entire feedback comment is a product review(this is in compliance with Amazon's policy). I also provided a screenshot of the review displayed in the account background and the screenshot of the store front. This feedback was indeed received by my German account. I did not post on behalf of someone else's account.

The order number is: 304-1691504-9677921, and the date is: 09/25/2024.

I don't know why you can't find this feedback, and then you didn't reply to my message. This makes me very sad😭, because the buyer's negative feedback will have a great impact on us. During this period of time I have tried many methods, but I can't delete it. I hope the administrator can help me, please.

Many many thanks!

Hello Seller Support Forum Mods,

Our account has recently received negative feedback that was intended for a different seller and order. The customer has reached out to us, confirming that the feedback was meant for another seller, and apologized for the mix-up. He even mentions his satisfaction with the order from us. The customer has not replied to follow up messages after admitting his error, or the public feedback reply.

Despite multiple inquiries with Seller Support, we continue to receive only templated responses that do not appear to consider the specific details of our case.

As a newer account with few feedbacks, this 1-star rating in error significantly impacts our performance metrics. I kindly request that you review and investigate case ID 10460279212.

Any assistance from seller support mods or suggestions from other sellers would be greatly appreciated.

Hello fellow sellers,

Has anyone else experienced customer feedback being wrongly assigned to their account?In the past few days, we have had two separate cases where negative feedback from a different order (and seller) was incorrectly linked to our account. In both cases, the customer confirmed the mistake and tried to change it, but Amazon’s system did not allow them to do so. Despite providing proof, Amazon refuses to remove the feedback, saying it does not violate their guidelines. This is clearly a system error, and it is unfairly affecting our seller metrics. If others have faced a similar issue, please share your experience. If this is a widespread problem, Amazon needs to investigate and fix it immediately.Looking forward to your insights.

Thanks!

Mike