Hello,

I created my amazon seller account to sell on UK marketplace on febuary 2025 and which I was asked to verify my identity through a video call and it went successfully.

Then last week I decided to also list and sell my products on the US marketplace. I tapped on my store name ROSY CULATA United Kingdom and a list of other countries appeared and I selected United States(pending registration) completed my registration by adding my tax information and deposit method.

On 11 of march 2024 I listed my item on the US marketplace and the US marketplace was deactivated and I was asked to verify my identity again through a video call. After the video call I got an email that my account may have been used for fraudlent activity.

I guess the seller support thinks that I have two accounts not knowing that it only one account and 2 different marketplaces US and UK.

Can someone please help me rectify this error.

Thank You.

I had a video call as requested by Amazon, and I received an email confirming that my account has been activated. The same notification was also received in the performance notification. However, when I checked my account, I still noticed that my funds are blocked by Amazon and have not been released.

According to the email sent to me, my account was supposed to be activated. Could you please check on this?

@Seller_RyBiR05Djvp7V@Seller_fgtTzyHQfOM1x@Seller_pKdF0dnvoraDu @Seller_yk3kzHpjMMa4B@Seller_pTdEGyy3RCJTn@Seller_u1AdBEcsHujAa@Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

Hello, I have created a US account, but somehow UK account was also enabled or created which I was unaware of. Now Amazon is asking to verify the UK account by a video call, so regarding that I have received an email to book a time for a video call for UK account verification. I did fill the form with possible three dates and all the dates have gone, but I did not receive any email to confirm the time and a link for a call.

Is there anyone here can please guide me what I need to do next to get arranged a video call for account verification?

Best Regards