Return request not returned
Hello all,
I hope someone can help me.
I had a return requested for an item, which the buyer claims was faulty however I know this is incorrect as I tested it myself before shipping, anyway I authorized the return for them and asked them to send it back via tracked so I can keep a tab on it as it’s an expensive item. Yet quite a few days after I have not received this item, after contacting the customer they said they have sent it. Yet when asked now 4 times they still refuse to give a tracking number from the 1st attempt and them by attempt 4 they are now claiming the receipt got ripped up, I have tried to explain I will only refund once I have received this item due to the value of it. (Please bear in mind the customer has been quite suspicious from day 1 with general behavior) and now waiting another week with no reply from the customer, Amazon have contacted me saying the customer has gone to them saying they want their refund. I have replied to amazon saying about trying to get tracking info and still not receiving this item, but I wanted to ask you good people is there anything else I can do? I do not want to refund a £500+ item to someone I believe has not sent me this back and to basically give them free money too.
Thank you
14 replies
Seller_7VbclcPFFRTnc
Do not refund any money
If the buyer hasn’t returned it you don’t refund
Was the item exempted from auto refunds or did they not even officially open a return ?
Seller_XrX9BPqGnGQ2M
Plain and simple, no return = no refund.
I had a customer open an AtoZ claim which was approved automatically. I appealed and stated that there is no proof of the return and the refund is outside of Amazon’s own policies. Overnight, this was changed from seller funded, to Amazon funded.
