Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
We purchase Royal Mail Letter post labels through Amazon for many low-value small items. They are not trackable but are permitted. The issue is Amazon send out an email ten days after purchase telling the buyer it may be lost and they are entitled to a refund. Fraudulent buyers hoping for a freebie do claim in response even if the order has been received. We do email the buyer and the majority of the time the buyer will back down and the parcel suddenly appears!
This is unnecessary for Amazon to send such a notification. Has anyone else had this issue?
0 replies
Seller_ZQyopdiwkUHOZ
It's been a problem for years. It's stopped happening for us since we switched to fully tracked, but with a delivery confirmation service, they send the email out to every person whose label wasn't scanned.
It used to make me rage like crazy. I tried to tell myself to feel good about how many people must be receiving the emails and not taking advantage, but it was hard to feel good about that when you know your alleged 'partner' is forcing you to accept shoplifting.
Seller_ZVAz3d5lZuGid
Totally agree, they should top doing this - just encourages the fraudsters and dishonesty.
If an item is genuinely not received then it should be up to the customer to chase it up, as any of us would, not aided and abetted by amazon to make false claims.
Seller_5BmbL9wJF7d3W
This is the things that frustrates me the most with Amazon. Encouraging people to claim a refund when Royal Mail tracking shows it has been delivered. I get at least 1 a week (didn't used to get any) and they usually back down when I e-mail them the details but there are those who still insisit they haven't received it and you have no choice but to supply a refund. I always report them to Amazon though. They are just encouraging fraud.
Seller_3wd6FdPdrE7ru
Totally agree with your message, they should stop doing this - just encourages the fraudsters and dishonesty. its been going on a number of years and does not support sellers of letter rate items purchased through Amazon
Seller_gldemESC2lCHX
Same here, Lots of honest customers saying they have received when amazon are saying its lost and seek a refund and the rest are just claiming them for free through AtoZ. These are all RM letter shipments with no Tracking
Seller_2PJJEd2rbDKIb
Yes, we are getting this issue all the time.
We are now submitting a compensation claim to Royal Mail for each one, we also attach the shipping label in the reply to the customer.
Most of the time the customer gives up once we send this.
Seller_EDUFTR4llCMEA
Yes, we are getting this daily.
You can spot them straight away as they'll often contact with only the auto-generated message written by Amazon chat bot.
Remove any emotion from your repose. I respond "Thank you for your message. Your order arrived XXXX. Best regards, XXXX"
Report the buyer message "for attempting to deceive or defraud..."
80% will not respond back, a handful respond with "I only messaged because Amazon told me to contact you" and even just click "Yes, resolved" on your reply and you get the little green box appear on the message window.
I do this reply regardless if the tracking shows delivered or not. Genuine communication would be sooner that 10 days.
Seller_9T3qwvrJIaR4w
Yes regular occurrence, yesterdays one see image and our response: 2nd class LL delivered on the 2nd Oct also gps showed exact location. they have not responded as yet. Low value sale £3.65 🙄
Seller_RguKGMHvWFmo3
Totally agree.
What I do is will always go back stating that we have confirmed delivery on our reports. This then usually ceases 80% of the dishonest ones.
Seller_d8YGbIjNqwFxn
I get many of these a day for items I post by letter. I do reply back to customers and challenge them and mostly never hear from them again and only occasionally do they go to an A-Z
I brought something on Amazon and it was sent by Letter Post a couple of weeks ago and it is now showing as Lost.
For my more expensive items I have upgraded to tracked on most of these. I now rarely get an INR on these.
The only thing to be aware of with Letter Post is Royal Mails performance. Sometimes items take up to 2 weeks to be delivered and this can cause some of the INR's, however mostly it is just Amazon telling customers it is lost that triggers the message.
Seller_tHDZMh56pq7gX
Yes we also get lots of these. I send everything RM 2nd Class standard (unless the cost of goods is more than say £20, then I will send tracked).
Letter / Large Letter are hit and miss if the Postie actually scans the item on delivery, but the majority of mine are small parcel size <2kg. In my experience, most of these do get a delivery scan.
As others have said, I just send them a tracking hyperlink confirming the delivery, and suggest they should check with their neighbours / other household members. Most of the time I do not hear from them again, or they contact me having miraculously found their parcel.
Touch wood, and I have just completed 1 year of Amazon selling, I have not had a single A-Z and I have shipped 900 parcels to date.
We also share your frustration with the automated messages to customers which turns mostly honest people into shoplifters. I believe they think they are getting a freebee from Amazon and not small businesses.
Seller_Nx3Da5XPngGEm
When I saw some of my orders (as a buyer) say "your package may be lost" when the seller simply used an untracked service (or the postie didn't scan it, which often happens), I thought that probably shouldn't be worded this way... from a buyer's perspective. I did not claim non-delivery of course (as a buyer), but I suspect many others would.
Seller_ZVAz3d5lZuGid
@Julia_Amazon @Abella_AMZ @Simon_Amazon Please read this thread.
Decided I would tag a couple of mods in to this thread due to the number of thumbs up votes I have had for my reply to the OP, and @Seller_ZQyopdiwkUHOZ post also. This is a very unfair situation for we sellers when Amazon unfoundedly are telling customers that their item might be lost and to claim a refund !
Can anything be done to stop these Amazon emails being sent, as said, it is just encouraging fraudulent claims and dishonesty.
Seller_EDUFTR4llCMEA
Bumped as no-one has replied @Julia_Amazon@Abella_AMZ@Simon_Amazon@Roberto_Amazon
Seller_ZVAz3d5lZuGid
Thanks @Seller_EDUFTR4llCMEA. To me it just makes me feel that the mods either do not look at posts when they are tagged in, or at the end of the day, know they will never be able to do anything about these issues that affect every single one of us sellers, yet they start threads like this one ??!! Waste of time even commenting !
'If you could give new business owners one piece of advice on maintaining work-life balance, what would it be?'
Seller_EDUFTR4llCMEA
You're probably right about the tagging.
The same person who starts them threads must make the Seller Polls too.
Seller_GPLxAbyNPI33I
Amazon would not be so quick to do this if it were Amazon's money!
Seller_y1BcU4F98C3my
The irony of this is that we are meant to be protected from ODR defects with Amazon shipping yet they are contacting all my 2nd class post customers and informing them of delays or lost items on Royal Mail 2nd class Post that they provide the label for and have a scan on delivery code they can check, I suspect this is there way to get us all on a tracked service they can easily monitor, Amazon is a control freak that wants us all to relinquish our controls to them
Seller_W6JSpivonYNIh
Same happens here, I just can't understand why they send them. Just encoure customers to try their luck. Absolutely ridicilious, just wondering what kind of STUPID people running Scamazon.
Seller_8z5PDDAHgfJCX
post.you aren't on your own. We pull our hair out at the way we was sellers are treated by Amazon. It Is unjust that Amazon refund buyers before we've even had the product returned.
Seller_PAoOCZ5pKszVP
yep, i posted exactly the same message a few months back. No idea why Amazon even send the message out, it's pointless. I don't think most customers need to be told if their package has not arrived, they will know anyway. It is my biggest single ask of Amazon to stop sending these messages, but they don't appear to listen/care. It's really disappointing and will lead to me closing my business eventually.
