New images appear on phone but not computer
why do new images that I submit appear on the phone amazon app but not on the computer?
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_slvoNvH1Pq8ua,
This sometimes happens when Amazon updates product images due to the way their content delivery network (CDN) works. Amazon’s CDN is designed to distribute content quickly to customers worldwide, but it can take some time for updates like new images to appear consistently across all devices and locations. Typically, this process completes within 24 hours.
Since your new images are already visible on the app, it’s a good sign that Amazon has accepted the update—it’s just taking a bit longer to reach all platforms. To check if the images have updated on desktop, you could try using a different browser or a different internet connection, which sometimes loads the latest version.
If the images still aren’t showing up on desktop after 24 hours, it may be worth reaching out to Amazon Seller Support for further assistance.
Hope this helps! Michael
Cooper_Amazon
Good Evening (Seller),
It looks like you were able to get an answer to your question from another fellow seller, @Seller_i6S8knzW6zU6Z.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
I see that you have not reached out to Selling Partner Support regarding this issue. If you do end up requiring their assistance, please ensure you share with them as much detail as possible regarding the issue, such as:
- ASIN that is affected by this issue
- Screenshots of the view on the app
- Screenshots of the view on your computer
- Any URLs that might be helpful
- What phone you are using
- Any additional information that might help troubleshoot the issue.
Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion. Looking forward to hearing from you soon. Hope you have a great rest of the week.
Sincerely, Cooper_Amazon
