Premium Shipping not showing on product page
Can anyone help me? I am 100% eligible for premium shipping in my metrics, 99.7 in VTR, and now since 13th March premium shipping is not showing on my product pages. Sales have dropped significantly since then. I have created a case and the same reply" the internal team are looking at the issue and will get back to you when there is an update" The faster shipping was showing on my products and has now totally disappeared for the customer. Nothing has changed in my shipping template and premium shipping is enabled as it always has been. Seem to be getting nowhere with seller support or the internal teams. Disappointing and frustrating !!
Premium Shipping not showing on product page
Can anyone help me? I am 100% eligible for premium shipping in my metrics, 99.7 in VTR, and now since 13th March premium shipping is not showing on my product pages. Sales have dropped significantly since then. I have created a case and the same reply" the internal team are looking at the issue and will get back to you when there is an update" The faster shipping was showing on my products and has now totally disappeared for the customer. Nothing has changed in my shipping template and premium shipping is enabled as it always has been. Seem to be getting nowhere with seller support or the internal teams. Disappointing and frustrating !!
23 replies
Seller_ZQyopdiwkUHOZ
Can you post one of your asins for people to take a look at?
Does your premium shipping page say you're eligibile?
Have you checked your inventory manager to double check the products that you offer it on are showing the correct shipping template?
Do you have any of Amazon's shipping automations turned on?
NR_Amazon
@Seller_cqm1NpCzzXarj Hello! Since you mentioned your shipping template is properly configured, I would also verify that your products are assigned to the correct shipping template that has premium shipping enabled. In addition, ensure you're using carriers that are integrated with Amazon, and that carrier names match exactly as they appear in the drop-down menu.
Since you've already opened a case, can you please share that Case ID? I can take a look to determine if there are any additional next steps to take.
Thank you!
NR_Amazon
Manny_Amazon
Hi @Seller_cqm1NpCzzXarj,
I'm following up on Christine's behalf. The escalation team has created a new case to work with you on this issue. Please review your case log for case #12554835282 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.
Regards,
- Manny
Seller_cqm1NpCzzXarj
Hi @Manny_Amazon, I see a new case has been opened by James, I was explaining to him that my orders have dropped significantly and customers emailing and ringing to see if I have a faster shipping option and in turn they dont proceed with their order. Losing sales and money very quickly for something that is ongoing from 13th March.
NR_Amazon
@Seller_cqm1NpCzzXarj Hey there! I see Case ID 12554835282 is still open, and the support contact is pending an update back from the internal team. Please continue to future communication on Case ID 12554835282, and feel free to follow-up back on this thread if you still need assistance once this case is closed.
Thank you!
NR_Amazon
Seller_cqm1NpCzzXarj
Hiya, it has been open from 13th March. totally unacceptable now at this stage. losing sales daily and its the same generic response, the internal team are dealing with it. My metrics are all at 100% so I dont see why it cannot be fixed.
NR_Amazon
@Seller_cqm1NpCzzXarj Hello! I completely understand your frustration with the issue not being resolved at this moment in time. Please note Case ID 12554835282 was created on 5/5/26 on your behalf due to your previous support case being escalated. This is a separate investigation than what was executed previously.
The necessary team has been looped in, and you will receive a follow-up on Case ID 12554835282 once the investigation has been complete.
Thank you!
NR_Amazon
Seller_8mrawJx3pdUiW
Just wanted to know if you actually had your problem solved or hey put you in the bots support loop? We are in the exact same boat, 7 figure seller, sales plumetting due to the promise extensions being added for no reason.
Seller_cqm1NpCzzXarj
Hiya, yes it has been sorted eventually, it started showing again on my products about 2 weeks ago, I got a reply saying "The problem with premium shipping not showing on your listings has now been rectified and our systems have been updated so going forward this will no longer be a problem". So fingers crossed it stays on. It was ongoing from 13th March, so basically 10 weeks it took them to fix it. My sales just totally dipped due to a long delivery date, we went from approx 130 orders a week down to 30 or so because of it.
Seller_RjoXIAaXszSRE
Mine has done this too. While I kept getting messages saying 'we are still working on your case', it corrected itself and appeared again. For two weeks and then yesterday disappeared again, which is annoying as now all items for Fathers day say they will arive after, and no option for faster delivery, even though we could. So frustrating
Seller_cqm1NpCzzXarj
It's a nightmare, we lost a lot of sales due to it, to make matters worse even though it is showing now, our standard delivery is showing faster than our premium shipping dates. It's like Amazon don't want us to do well, putting so many hurdles in our way.
Seller_RjoXIAaXszSRE
I had a very very long online chat where as usual, paragraphs were copied and pasted from the help pages .
Ive realised now that it reappears before the cut off time for that day and then disappears again. there should really be an 'inbetween' option between 7 days and 2 day option, all or nothing! Why cant it just stay but obvioulsy it wont be sent the same day but they day after and 24 tracked instead of 48, its crazy
Seller_cqm1NpCzzXarj
Its nuts, this is what I am dealing with at the moment, with all my metrics at 100%, I cant blame a customer for selecting standard shipping over premium with this.
