Premium Shipping not showing on product page
Can anyone help me? I am 100% eligible for premium shipping in my metrics, 99.7 in VTR, and now since 13th March premium shipping is not showing on my product pages. Sales have dropped significantly since then. I have created a case and the same reply" the internal team are looking at the issue and will get back to you when there is an update" The faster shipping was showing on my products and has now totally disappeared for the customer. Nothing has changed in my shipping template and premium shipping is enabled as it always has been. Seem to be getting nowhere with seller support or the internal teams. Disappointing and frustrating !!
Premium Shipping not showing on product page
Can anyone help me? I am 100% eligible for premium shipping in my metrics, 99.7 in VTR, and now since 13th March premium shipping is not showing on my product pages. Sales have dropped significantly since then. I have created a case and the same reply" the internal team are looking at the issue and will get back to you when there is an update" The faster shipping was showing on my products and has now totally disappeared for the customer. Nothing has changed in my shipping template and premium shipping is enabled as it always has been. Seem to be getting nowhere with seller support or the internal teams. Disappointing and frustrating !!
0 replies
Seller_ZQyopdiwkUHOZ
Can you post one of your asins for people to take a look at?
Does your premium shipping page say you're eligibile?
Have you checked your inventory manager to double check the products that you offer it on are showing the correct shipping template?
Do you have any of Amazon's shipping automations turned on?
NR_Amazon
@Seller_cqm1NpCzzXarj Hello! Since you mentioned your shipping template is properly configured, I would also verify that your products are assigned to the correct shipping template that has premium shipping enabled. In addition, ensure you're using carriers that are integrated with Amazon, and that carrier names match exactly as they appear in the drop-down menu.
Since you've already opened a case, can you please share that Case ID? I can take a look to determine if there are any additional next steps to take.
Thank you!
NR_Amazon
