New account - 'Face' verification pending 2 weeks
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Seller_zqyGr9VOKoQuM

New account - 'Face' verification pending 2 weeks

Hello

I set up a professional seller account 2 weeks ago and provided all personal and business details. Most of the verification went well however i was requested to 'take a photo of your face'

2 weeks later and seller support keeps telling me that it is under review, and has now been passed on to their internal team for a second review

How long does this process usually take? The responses i receive are generic and very frustrating. Is there anything i can do to speed up the process? All the information i have provided is very clear, so i fail to see what is taking so long

Thanks in advance.

case no.: 10782350722 & 10782350722

@Simon_Amazon @Sarah_Amzn @Spencer_Amazon

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Tags:Account Health, Deactivated, Seller Support
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Seller_k2X0L9mVRT0pW

It can take several weeks to verify an account as there are hundreds/thousands signing up daily- all being checked by just one team for all verification and re-verification cases.

Must admit the request for a photo seems very strange though!

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Sarah_Amzn

Hello @Seller_zqyGr9VOKoQuM,

Welcome to the Forums!

This is Sarah with Amazon.

Could you please confirm that your account has been fully verified?

Best,

Sarah.

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