Hi Mods, as per previous message we have the 2 cases open where customer service won't remove feedback even though they are eligible for removal under SSA. Please look into these for me and remove as per policy, as a reminder this states:

What if my carrier doesn’t meet their delivery promise and I get negative feedback?

With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:

You shipped the orders on time

You provided valid tracking information

At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.

The order was shipped domestically.

Here are the case numbers:

10453152942

10452993112

@Sarah_Amzn@Winston_Amazon@Julia_Amazon@Ezra_Amazon