Issues with DD+7?
Hello fellow sellers,
Has anybody else had an issues with the new introduction of the DD+7 policy?
Our last disbursement was on 27/04 and the introduction of DD+7 on our account was 04/05.
The transactions between these date show as 'released' but the money hasn't been released.
Then the DD+7 kicked in on 04/05 and the deferred transactions were due to start on 12/05. These transactions change to released but they don't get added to our disbursement total.
Seller Support is usual. So I emailed the Managing Directors office due to the seriousness of it. I attached the transation report which had it all explained.
I received an email back saying they have looked at the information, can see the funds she released but not released and have opened up an investigation to find out what's happening.
Since my email on the 11/05 and the reply I now see Amazon are now deferring on transactions going forward and they are all going straight to 'released' - as though Amazon have turned a switch off on the DD+7.
However, these are still not going into our available disbursment section.
From what I can understand at the moment, there is £1,100 that has 'disappeared' from the total funds. There is £1,000 'released' but not available and £1,800 in deferred transactions.
At this point I'm trying to understand if this is an accountants job to unravel the mess this has caused or a police report with possible theft of our funds?
Would be interested to hear if there are any other sellers with similar issues.
Thanks guys!
Issues with DD+7?
Hello fellow sellers,
Has anybody else had an issues with the new introduction of the DD+7 policy?
Our last disbursement was on 27/04 and the introduction of DD+7 on our account was 04/05.
The transactions between these date show as 'released' but the money hasn't been released.
Then the DD+7 kicked in on 04/05 and the deferred transactions were due to start on 12/05. These transactions change to released but they don't get added to our disbursement total.
Seller Support is usual. So I emailed the Managing Directors office due to the seriousness of it. I attached the transation report which had it all explained.
I received an email back saying they have looked at the information, can see the funds she released but not released and have opened up an investigation to find out what's happening.
Since my email on the 11/05 and the reply I now see Amazon are now deferring on transactions going forward and they are all going straight to 'released' - as though Amazon have turned a switch off on the DD+7.
However, these are still not going into our available disbursment section.
From what I can understand at the moment, there is £1,100 that has 'disappeared' from the total funds. There is £1,000 'released' but not available and £1,800 in deferred transactions.
At this point I'm trying to understand if this is an accountants job to unravel the mess this has caused or a police report with possible theft of our funds?
Would be interested to hear if there are any other sellers with similar issues.
Thanks guys!
2 replies
Seller_wGk2Bz5SS9O4z
We have contacted the small business commissioner smallbusinesscommissioner.gov.uk/contact-us/ to highlight the issue. Suggest all sellers do the same. I will be contacting the press forthwith. Yet again we were not informed about the introduction and Amazon has failed to properly inform the sellers of the exact date of introduction. Furthermore it is an unfair policy that only makes sellers focus on other platforms whilst reducing sales on Amazons platform. Utter stupidity yet again from Amazon. I will be contacting our MP, the press and the CMA to detail the issue. Please do the same. We are calling for regulation of marketplaces given the disrepect they have towards their sellers.
KJ_Amazon
Hello @Seller_Nhdvm3d1nDvgK and other sellers asking about reserve payments.
We see that many sellers have questions about the ongoing rollout to the standard reserve period of seven days after delivery date, better known as “DD+7.”
Payments based on delivery date
The move to DD+7 may cause a one-time cash flow impact and temporarily limit your ability to disburse funds on or around your migration date. This is because of the change to delivery confirmation before the reserve period begins. Expect reduced cash flow for first 7-20 days as transactions become subject to DD+7. This is the temporary cash flow impact sellers experience when migrating to DD+7, as existing orders in the pipeline work through the new delivery-based reserve system.
From what I can understand at the moment, there is £1,100 that has 'disappeared' from the total funds. There is £1,000 'released' but not available and £1,800 in deferred transactions.
Have you accrued fees since your last disbursement that have been charged against your balance?
Deferred transactions for accounting and payment reconciliation
Fees that are part of a customer order (such as referral fees and FBA fulfilment fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Shipping Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or service billing.
When a seller is migrated to DD+7 during an open settlement cycle, all open orders within that settlement cycle that are not yet delivered become subject to the new reserve policy. This applies retroactively to orders that are not yet delivered, including those placed prior to the DD+7 migration date. These orders will be paid out as per the applicable policy + 7 days after delivery confirmation. Until then, these orders may still display as Standard Orders but not be available to disburse.
