Hi,

I have 1 ASIN which Amazon says in ineligible for Subscribe and Save. All my ASINs are supplements / FBA. Most were set up as FBA. But this one ASIN was initially set up as FBM. It had a few FBM sales and was auto-enrolled to S&S. I then transferred it to FBA. However, the S&S screen, it is showing as Fulfilled by Merchant and inactive for Subscribe and Save.

If I search the ASIN in "Check Subscribe & Save eligibility for FBA products", I get "The SKU is not eligible and is not currently enrolled in Subscribe & Save. It cannot acquire new subscriptions." The back end seems to think the product is still FBM for the purposes of S&S (I think)

Spoke to seller support and they said I just have to wait for it to be re-enrolled. But it's been months now and I'm losing sales and having to pay higher ad costs.

Any ideas would be really gratefully received

Thank you

Chris

discussion. hello ,

Subscribers disappeared and the asin was made inactive , after 2 3 months without stock, we have another asin in same situation, but that one is active, is there any way that we can make that asin active and recover the subscribers?. We had around 200. In this moment the asin shows inactive, we talked to support and they said that amazon can remove in any moment any asin from subscribe and save, the question why the other asin wasn't t removed.

Every advised is welcomed.

Thank you!

Hello,

We have a case 10167223092 open with Amazon where we are not getting any real help.

On Monday 2nd September 2024 we transferred 513 subscribe and save subscriptions from one SKU to another SKU (on the same ASIN).

But on Tuesday 3rd September 2024 the subscribe and save for the SKU was marked as inactive and there is no entry for the new SKU in the Subscribe and Save dashboard.

Seems like amazon took it out the S&S programme.

This is a huge loss for us and we need to get them transferred to the new SKU.

Anyone have any contacts in the UK S&S team? OR email address I can use to reach out to them?

OR, is there any Amazon forum moderators that can help us urgently before we use these subscriptions for good?