Premium Delivery Eligibility - This is nuts!
I am curious as to how this works.
We send every item by 1st class recorded delivery on the day the order is made. Do the metrics work as to when they are actually delivered. The reason I ask is that if the person they are being sent to are not at home at the time of delivery then obviously they would need to either collect it from their local post office of arrange for re-delivery. This is something that is beyond our control.
As the seller we have done everything we can to ensure the package is sent as it should be but there is no way we can make sure whoever order the package is at home for the delivery to be made.
As for writing an appeal to Amazon, what’s the point, I can’t do anything more than I am doing which is to send it the same day by 1st class recorded delivery. So how can you improve on that service! At this rate we will never have the Premium Delivery Eligibility reinstated.
Yet another problem that is on-going with no solution in sight for the foreseeable future.
Unless I am missing something here?
0 replies
Seller_EJIX7rqDNQJi2
Amazon will recognize attempted delivery for the purpose of On-Time delivery metric:
https://sellercentral-europe.amazon.com/gp/help/201605130
Note: If the delivery carrier attempts but fails to deliver a package, it counts as being delivered for the purposes of this requirement.
Seller_IxlsGp0aDGuG4
Thanks for the advice, it looks as though Special Delivery is going to be the best option from now on.
Seller_sFEUMUfeW5484
The fact it needs to be signed for will cause delays, no card left etc etc. Tracked 24 best option IMO.
Seller_qJ8eKNGHaE2vK
we are having a similar problem, but all because of not having tracking numbers.
royal mail tracked post is £7 per item not something that is practical when our items range from £1.50 to £5.
but since Amazon removed our eligibility to offer a faster service than standard second class our orders have halved.
we are thinking of offering tracked one day delivery at £7 if that is what we have to do to satisfy Amazon then we will do it, it is then up to customer if they want to pay it, but our issue is
how to get it reinstated…
amazon say you have to get your margins higher first, but if we are not allowed to offer it how can we obtain a higher margin
Seller_saK5Ah2SaNYjL
@OhSewSimple
We lose Premium Shipping option all the time… Usually for at least 30 days. We’ve only just got it back again this week.
Because we don’t get a lot of Premium ship orders, it can sometimes just take ONE late “delivery” to bump us off.
We use RM TR24 or RM SD depending on the value of the order. Every time I have checked tracking on the “defect” it’s because the customer has collected from the SO days (or weeks) after the first delivery attempt.
I have opened multiple cases with seller support but have now given up. Now I just accept, when we have it we have it and when we don’t we don’t.
Seller_bhSWqoVh7Pn98
If you sell on SFP then you need to use Tracked 24 and if not on time, you will not have the service closed down, basically Amazon want you to move to SFP - Amazon o not charge more, but the prices may be higher so they get that %
You can also use DPD (Amazon’s account) and their own courier in certain areas. Saturday is the same price as Mon-Fri - so that is a plus.
You have to add the cost onto the item prices. But, you can choose which items to offer on.
=
Otherwise 1st class is not good enough for 1-day delivery. BUT even Tracked 24 officially is a 1 to 2 day service, so only really ok for 2-day premium. 1-day premium need Special delivery or Parcelforce AM (Parcelforce 24 is guaranteed as well, but often late and you just get 50% refund. AM is usually there the next day even if not AM). Saturday cost though is higher and build in the price.
Seller_saK5Ah2SaNYjL
We use the same services for SFP as for Premium Shipping. Oddly, one doesn’t affect the other.
Seller_saK5Ah2SaNYjL
You should still look at getting an OBA with RM. There are big discounts.
After that you need to qualify for free collections. Even paid collections are worth it. I’m not sure what it costs now. Maybe £3 a day?
We get two collections a day (free) and I employ our postie’s mother in law and sister in law … 8 years for both. 
Seller_OD408ZNiEUfUp
I agree it is nuts. We have 100% on time shipping rate and I mean 0 were sent late. From that we have an on time delivery rate of 98% but if you then run the report in Amazon for the 2%, it shows items where customers were not at the address on delivery, so in fact Amazon does not count an attempt as delivery as mentioned in policy. The issue we have however is that they only recognise 80% of our orders having valid tracking. Again if you run the report, in Amazon, for that 20% you see we did provide tracking in every order, 100%. If you then do a manual check on the tracking you can see it works and shows delivery on time or Earlier, but still they removed our premium shipping. I appealed and finally yesterday, it was reinstated. We had 6 premium postage orders and then…Bang…They took it away again today as not meeting criteria… So we had it for all of 24 hours from winning the appeal to a robot taking it away again. For premium shipping we even use Amazon shipping. Seems Amazon is more concerned about meeting policy even if it is Amazon who are to blame for not recording data correctly, than offering the paying customer a service they wish to use. Barmy
