Unable to Contact Seller Support via Phone - Urgent
Hello,
I am looking for help here. We are going through a very unusual situation in which we are unable to reach seller support via phone.
We are receiving an "Internal Failure" message when trying to do so.
I have discussed with other sellers and this issue seems to be specific to our account.
Can you please help here with this? @KJ_Amazon@TaylorR_Amazon or any other Mods ? We literally cannot speak to anyone at Amazon about anything.
thank you for your help
Maurice
9 replies
Seller_OvL8C4BJWiuS9
Have you created a case? If the phone option doesn't work, try email or chat?
Atlas_Amazon
Hello @Seller_oK50EGJNcAR7P
We are receiving an "Internal Failure" message when trying to do so.
Thank you for the information provided regarding the error you have been encountering with contacting our account health team. I know this can be frustrating as you are have an issue you are looking for assistance in.
I did review the case and confirmed that there does appear to be an ongoing review into this as of now. We will not have any information as of now, but will continue to monitor for updates that become available.
If you would like to share more on this or the issue you need assistance with, please refer back to this thread so we may continue to provide guidance.
Best,
Atlas
Seller_zcMjmsKBHTDMt
I've been having this issue for almost two weeks now. How is this still unresolved? A major reason i'm paying for the professional seller plan is specifically for phone support
