New listing available to buyers but not in my inventory (Manage All Inventory)
For 2 days now I have had a few new listings that have not appeared in my inventory, (even the next day), but are available to buy. This means I cannot edit them or close /delete them - potentially a serious problem. Also a couple of new listings have appeared in my inventorty but without the item title (book title) to identify them. This is on top of last weeks 'no description' bug'!. What is going on? Has anyone else had these problems?
14 replies
Seller_GogFYVy65EVne
I have this same issue I think. It's only been an hour or so, but the item is available to purchase but still not showing in 'Manage Inventory' . Normally it's 5-10 minutes max, but this seems way longer than usual.
Seller_zwoYg1nbgxxeu
we have similar issue, though with FBA inventory. We had to list some asins 3-4 times before they appeared in My Inventory view
Seller_fP8fqVKxURdgA
Same here . Some listings have to wait 5 -10 minutes- some show in search out of stock inventory - but not in My inventory .
Hope this can get resolved quickly
Seller_nex6aLZ9HPynF
Ditto. Listed 10 new items yesterday but inventory only shows eight of them.
A quick search on Amazon and I find with ease one of those missing two products!
Seller_kKOdRZuhZIPPS
I have the same issue.
I wonder what will happen if someone orders the product. Can't even set it to zero in case there are any issues.
Having said yesterday that I don't bother contacting seller support, i thought I'd give it a try.
This is how it went:
I opened a chat. After 10 mins of back and forth, they asked for the SKU. I said I don't know because it's not showing in my inventory (as I'd just explained).
Then they said click on 'sell this product' and I said it's my product, i created the ASIN and it's showing as available, from me. So then I would have it available from me twice (it would probably say I need permission, from myself, to sell it anyway)
Then they said 'create a new ASIN' and I said that there would then be a duplicate.
Then they said wait for 24 hours (as they always do when they don't know the answer)
I came on the forum and a seller told me there are other threads on the issue and I found this one so it must be a glitch.
This is why I don't bother contacting them. Everything they suggested does not solve the issue and would create more problems.
@Roberto_Amazon Can you shed any light on this?
JiAlex_Amazon
@Seller_7dhHbQ3rrqxSv
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_6KV8jwEbhOy0s
Hi everyone, I’m facing the same issue. Did anyone’s listing eventually appear in Manage Inventory after 24 hours of being created? I’d greatly appreciate any insights or feedback!
