Which address for verification to reactivate account? Business or Residentail address?

Residential address or Business address for reactivate account

Initially, I was asked to verify my identity and provide proof of my residential address. I submitted a bank statement that included my residential address, but the verification failed. Consequently, I obtained a Certificate of Individual Registration from the government, which also included my residential address, and submitted it. Unfortunately, this too failed verification.

After multiple attempts, my UK account was deactivated. Upon reaching out to the Amazon Help Desk for further clarification, I was informed that the address verification process may require the provided address to match the business address listed in my Seller Central account—not my residential address.

Additionally, I suspect that formatting differences in how addresses are presented—such as the ZIP code being listed first, or the inclusion of commas or dashes between numbers—might cause the system to recognize the address as inconsistent, leading to the verification failure.

To address this, I opened a case and submitted government certifications for both my residential and business addresses, in accordance with Amazon's requirements for either of them. However, the case remains pending more than expected duration, and I am concerned about a possible rejection without a clear explanation or resolution.

I kindly request that you review my case and provide the necessary support to resolve this issue and reactivate my account.

CASE ID# 10690540642

Thank you for your attention to this matter, and I look forward to your prompt response.