Hi

Can someone please help me with my issue. Actually I purchased a branded product from a registered supplier and applied to ungate that product. I provided the invoice as well to Amazon but unfortunately they didn't approve my it and requested the complete chain from the supplier which they can't provide as the supplier explained me it's confidential. I contacted the Amazon team 3 to 4 times as I applied for the same product for many times but they still demand the whole supplier's chain documents. Have somebody faced the same issue. Kindly help me .

Thankyou

Hi, can you ungate the Clinique beauty category with an invoice and has anyone recently done it? I sent an approval and they approved the brand with the invoice and they said but not the beauty category. And they are asking for a letter of authorisation does anyone know what's the best way to ungate it,

Hello,

I have been trying to get ungated for a brand for over two months now. My invoice has repeatedly been rejected with no explanation, however today I received this response:

We cannot accept this invoice because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.

I purchased 10 units directly from the brand, the invoice meets all the requirements for brand approval and shows the brand's address/contact information etc. I also have authorisation from the brand to sell their products in the form of a LOA, which has also been repeatedly rejected.

I have so much stock that has been sitting in my warehouse for months and I am now looking at other options to liquidate this stock as getting brand approval seems hopeless.

Please can this be investigated?

Case ID: 9964257572