Hi,

Once again we are robbed without even being able to treat an incident. Latest example, we sent an item to UK order 026-5338723-6163529

It was delivered normally, but this morning an A to Z pops out of nowhere.

I check emails from customers everyday and reply in less than 24hrs. In that case no email, neither return request.

So I challenge the A to Z providing proof of delivery.

Useless : Amazon replies to me "We reviewed the details for this claim and found that you did not respond to the buyer’s return request before the claim was filed. To help Sellers avoid any potential or unnecessary A-to-z Guarantee claims, we ensure that Buyers first contact you and wait for 48 hours for a response prior to being eligible to file a claim. You are required to provide a response to this contact."

Facts in reality :

1. Customer never contacted us

2. Amazon did not wait 48h to allow us to reply or treat the incident

3. There was no return request made prior to A to Z being triggered.

Now customer has the refund, they will never send item back, so once again we have been robbed.

Now that I opened a case to challenge this decison since I can no longer appeal it once the AtoZ team shuts it, by magic the return request just appeared in our list (where are the 48hrs guys?).

Apalling, tired of being robbed again and again, that is not right.

Sellers should be able to treat incidents prior A to Z claims be triggered.

Sylvain

Carnasport

j'ai fait une réclamation SAFE-T, çà ne sert à rien,

le client a renvoyé son pantalon utilisé plusieurs fois, soi-disant qu'il était trop grand.

AMAZON a bien sur remboursé le client et me demande 50 documents pour une réclamation SAFE-T

Inadmissible, ce n'est pas déontologique çà Mrs les "opérateurs" .

Suite à une reclamation AMZ me dit d'ouvrir une réclamation SAFE-T. Mais voulant faire la réclamation,ça me dit que je ne suis pas "elligible" pour les réclamatoins safe-t. J'ai un compte PRO depuis près de 10 ans.

BRAVO AMZ !!!