HI

The buyer raised a returned that the item received was damaged, we have received the item back and it is damaged and broken.

We never sent the item out in a damaged condition and as usual Amazon has refunded the Buyer.

We raised a Safe T Claim and Denied the response we received "The issue that you reported is not eligible for reimbursement per our reimbursement policy."

Can anyone help please

Recently had a removal order delivered and after inspecting it realised the customer has returned an old used product. The item was cracked and damaged badly, had serious signs of wear and tear, damaged metal parts and blocked steam holes and burn marks on a hot plate. Completely damaged. The writing was even rubbed off on the triggers so you knew it was well used and worn out.

Now this was accepted as a return as unsellable and returned to me. So it's clear the customer has kept the new product and returned the old battered one they had.

Now as a new seller, that stings me but Does Amazon really not reimburse for this and can customers get away with defrauding sellers on Amazon with no repercussions? How can they buy new items and send back their old damaged ones and get away with it?

I've tried to raise a case but had a response saying Amz don't reimburse for customer damaged items but this is fraud, they have swapped the new item with an old damaged item. Crazy!

I had a return and the item was classified as customer damaged - what can I do now? is it my loss? Amazon quickly refunded the money, plus extra fee for the return. It looks like I lost money, is this legal?