From August 2024 we were charged VAT on our monthly subscription fees. Previously we paid only £25 without VAT added. Since August this changed to £30 to include the £5 VAT.

We have never received an invoice from Amazon with the new amount. I have opened numerous cases and they constantly tell me it is in the tax document library and refer to the new VAT on our selling fees. As you can imagine, I have reopened every case saying they are referring to the wrong charge.

Am I being thick and these invoices are available somewhere else or should they be in the tax document library along with all the other invoices. Your help is much appreciated.