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Return reason the item was not received by the estimated delivery date FBA order
Today I was charged for the return of an FBA order and the reason was "The item was not received by the estimated delivery date". The item was purchased on November 8 and the return time was extended to January 31. The item that is being returned is a fireplace which people use most often during the winter, so the thing is has been used many times. FBA orders Amazon takes responsibility for shipping, but it turns out that if Amazon does not deliver or delivers late, I still have to pay for return.
3 replies
Seller_Nprc5XWvdLYk9
what was the estimated delivery date and when was it delivered to the customer?
JiAlex_Amazon
@Seller_ofkaq656XneBp
Following on this post. While I can't comment or provide you direct recommendations, Here are some help pages related to this scenario that could help you and provide you more information:
Amazon’s A-to-z Guarantee claims
Appeal an A-to-z Guarantee claim
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
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