Restricted Product Policy Violation
Can a mod please help:
I have been wrongfully penalised for allegedly listing ASIN B005CI2PFS (Energy Egg - Solo) which Amazon have deemed cannot be put on sale on Amazon.
However, I have not listed on this item for many, many years nor was I the creator of the listing. Why should I now be penalised for once listing against an already existing item, at a time when the listing was NOT restricted on Amazon?! I have lost points in my Account Health through no fault of my own.
Could I please get a mod to look into this with a view to removing the violation from my Health page?
@NR_Amazon @Spencer_Amazon @Minerva_Amazon@Roberto_Amazon @Ezra_Amazon
Restricted Product Policy Violation
Can a mod please help:
I have been wrongfully penalised for allegedly listing ASIN B005CI2PFS (Energy Egg - Solo) which Amazon have deemed cannot be put on sale on Amazon.
However, I have not listed on this item for many, many years nor was I the creator of the listing. Why should I now be penalised for once listing against an already existing item, at a time when the listing was NOT restricted on Amazon?! I have lost points in my Account Health through no fault of my own.
Could I please get a mod to look into this with a view to removing the violation from my Health page?
@NR_Amazon @Spencer_Amazon @Minerva_Amazon@Roberto_Amazon @Ezra_Amazon
10 replies
Seller_vPTlUYc5NALmW
Bumping this thread for some urgent assistance from a mod please
Seller_kSZCywEhJQQ8J
If you have not listed or sold this ASIN for many years, and you were not the creator of the listing, then this does seem like something a moderator should review.
The main issue is not whether the ASIN is restricted now. The issue is whether Amazon is applying a policy violation now to historic activity from a time when the listing was apparently allowed.
It may help if you add a bit more detail, for example:
- when you last sold it
- whether the SKU has already been inactive/deleted for years
- when the violation first appeared in Account Health
- what Account Health Support told you, if anything
That would make it easier for a moderator to see whether this is a current breach or a retrospective penalty on an old listing.
If Amazon now considers the ASIN restricted, that is one thing. But penalising a seller today for matching an existing ASIN years ago, when it was not restricted and they did not create the page, seems a different issue and worth checking manually.
