My product ID links to a random ASIN in Japan. Amazon are refusing to delink the EAN from the incorrect ASIN
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Seller_yRqgLNbpxBZlA

My product ID links to a random ASIN in Japan. Amazon are refusing to delink the EAN from the incorrect ASIN

Every time I go to upload a new product my product ID always links to a random ASIN in Japan. I have been round in circles with seller support for over 6 months now and they have not been able to help. I own all my product IDs on GS1 and I also own my brand on brand registry. The random ASIN are always this same womans shirt which has nothing to do with my products. I have product ready to ship to Amazon but I am at a loose end. Is anyone able to help?

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Seller_k2X0L9mVRT0pW
In reply to: Seller_yRqgLNbpxBZlA’s post

send Amazon pics of your product with your barcode on and a copy of your GS1 certificate. Ask them to remove the incorrect item.

Failing that it’s sometimes easier to just use another of your barcodes

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Simon_Amazon
In reply to: Seller_yRqgLNbpxBZlA’s post

Hello @Seller_yRqgLNbpxBZlA,

Here Simon from Amazon, happy to try to help.

Would you mind sharing a case ID you created with Seller Support?

Best,

Simon

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