Valid Tracking Rate issue - DHL

Hi all,

Recently, I’ve noticed a significant drop in our Valid Tracking Rate (VTR) across multiple territories in Europe and North America, specifically for orders shipped via DHL. After downloading the relevant reports, it’s clear that all tracking numbers were uploaded at the time the orders were processed, and the parcels were successfully delivered.

However, after opening a case with Amazon, I was told that the tracking was uploaded after delivery—which is completely inaccurate and makes no sense. I've seen other sellers report similar issues with Royal Mail and Yodel in the past, but in our case, our UK VTR remains at 100% because we use Royal Mail there. I also came across a post where Amazon mentioned the issue had been resolved for Royal Mail, which suggests this may be a broader glitch.

Is anyone else currently experiencing this with DHL? The agents I’ve spoken to so far have been unhelpful and seemed unaware of the issue, often directing me to an account specialist who was even less informed.

I’m very concerned about the impact this could have on our account health and potential suspension—especially since the problem seems to be on Amazon’s end. Any advice or shared experiences would be greatly appreciated.

Thanks in advance,

Gabe