FBM shipping and re-setting delivery times
Hi,
I wonder if someone could help me. I sell my products though FBA and on some of my products another company sells the same thing. Normally there shipping time is around 4 to 7 days, because mine is FBA I win the buy box (not all the time but a good chuck). But once a month maybe a little longer they seem to re-set their delivery timer and the shipping time is around 24 hours, but slowly over time that changes and goes out to 4 to 7 days again. The problem is when they do this, I lose the buy box for those few weeks, sales drop for a week or so then go back up again. Can anyone explain what they are doing, is there anything I can do about it?
Any help would be grateful.
Tim
7 replies
Seller_esvgLzKXw2YAl
To be honest, it’s fairly obvious what they are doing. They are simply changing the despatch time.
As to what you can do about it, not a lot. Other than reduce your prices so that you win the buy box back.
Seller_7nFcQ862x8Fq9
Hi Neil,
yeah that’s what I normally have to do which does work but seems silly giving away margin :(.
Tim
Seller_7VbclcPFFRTnc
if they are able to ship within 24 hours, and they loose it and regain it again every 30 days or so, it sounds like they are offering Premium Shipping, but not keeping their eligibility
it resets every 30 days after loosing it
Seller_7nFcQ862x8Fq9
I take it nothing can be done to stop this happening, or is it worth sending Amazon support a e-mail?
Tim
Seller_7nFcQ862x8Fq9
thank you JillyB1 and Paul73 for the help :).
Tim
