Account deactivated ( ASIN creation policy)
Hello everyone,
I recently merged my North America account with my UK seller account. The listing present in NA was duplicated to UK.
All of a sudden my UK account has been deactivated, I just received an email that there is ASIN creation policy violation. There is no clarity given on which ASINs have violation, on top of it my North America Account is also on hold and I am missing out on my sales.
I am unable to reach out for support to UK Team via call, only able to reach via mail and receiving a general reply every time with same template. Account health dashboard is also not showing any violations.
Please help me with what kind of evidence I submit that there is no ASIN creation violation when I dont have any concrete information. Most importantly why my (.com) account has been affected due to this. Please help.
7 replies
Ezra_Amazon
Hi @Seller_83fYxykpEJB0G,
Could you share the initial email you got from Amazon about your account being deactivated?
Thanks, Ezra
Ash_AMZ
Hello @Seller_83fYxykpEJB0G,
Ash here to assist. Thanks for the sharing the above screenshot.
It has been understood that your account has been deactivated because you created one or more ASIN variations that violate our ASIN Creation policies.
Did you make any changes in the product detail pages?
Selling partners may not change the product’s detail page (parent or child) to become fundamentally different from the original product listed.
Did you create any incorrect variations?
Selling partners may not add incorrect child variations that are not true variations of the parent product.
Please submit a detailed appeal as requested on the performance notification.
Please click here to learn more on ASIN creation policies.
I hope this helps.
Regards,
Ash.
