Invoice rejeted
Perfectly legitimate invoice has been rejected 8 times now. Its being auto rejected providing me with no real reason as to why. Causing severe delays to my selling.
@Spencer_Amazon@Sarah_Amzn
10 replies
Ezra_Amazon
Hey @Seller_bfO3ugKd669op,
Could you please provide more details about the issue you're facing? If you have a case ID, please share it. This will help me assist you better. Thanks!
Ezra_Amazon
Hi @Seller_bfO3ugKd669op,
The partner team tried calling the supplier to verify the invoice but couldn't reach them. They'll make one more attempt to contact them. If they still don't hear back, they'll make their final decision based on their risk assessment of the invoice.
I'll keep you posted.
Best, Ezra
Ezra_Amazon
Hi @Seller_bfO3ugKd669op,
The partner team contacted the supplier again. However, the supplier has been non-responsive.
Therefore, you cannot be approved for the brand without the supplier confirming the invoice details, as the invoice contains some risk signals.
Regards, Ezra.
