actual robbery
A customer purchased nearly £100 worth of stuff and wanted to return one of the items but missed the returns period and opened up an a-z claim. I said we would send a free returns label and honour the return. In the meantime Amazon refunded the whole amount so basically the customer now has £100 worth of clothing for free. The customer stopped replying to messages. I have tried contact the obudsman but they have said they cannot help as it is amazon who need to sort. I have got nowhere with amazon and just get the same automated reply 'we stand by our decision'
So if you think you are covered you are not! As amazon will rob you anyway!
actual robbery
A customer purchased nearly £100 worth of stuff and wanted to return one of the items but missed the returns period and opened up an a-z claim. I said we would send a free returns label and honour the return. In the meantime Amazon refunded the whole amount so basically the customer now has £100 worth of clothing for free. The customer stopped replying to messages. I have tried contact the obudsman but they have said they cannot help as it is amazon who need to sort. I have got nowhere with amazon and just get the same automated reply 'we stand by our decision'
So if you think you are covered you are not! As amazon will rob you anyway!
19 replies
Xander_Amazon
At this point, the buyer would need to inform Amazon customer service to reverse the refund of the claim. Amazon cannot reverse a customer refund for seller-fulfilled orders, without the customer's affirmative consent.
Seller_76AUwmqvSyRIM
Small Claims Court - NOW!
Why worry about it?
Seller_76AUwmqvSyRIM
Yes, you claim for all associated costs, including the court fee and other reasonable expenses.
Seller_76AUwmqvSyRIM
You need to pay the court fee up front and you will get it back if you win.
But you won't if you lose.
