Has anyone "Ever" had a successful lost inventory claim?
Amazon have lost some of my inventory ‘again’ and yet again despite providing all documents and evidence requested by Amazon I’m still told ‘tough!’
My question is has anyone successfully had a lost inventory claim rewarded back to them?
I had a shipment of 27 cartons delivered to Amazon and in each carton was 150 units, (same product not a mixed box) When the shipment receiving process closed it closed at -307 units.
I opened a Case ID to say that 2 cartons were missing (allowed for the -7 units due to miscounting) and provided Packing lists from supplier in China, Manifest documents from the airship courier in China, and collection and Proof of collection and delivery documents from DPD in Uk that clearly show all cartons delivered and accepted into Amazon.
Fast forward and Amazon said they had conducted a thorough investigated and could not find any of our products. So case closed.
I asked them if the inventory was weighed when it was received as we are required to give unit weight, box weight and box size when booking in shipment and if not when the items of each box were scanned onto the shelf did they have documentation to show some of the boxes were less than 150 units (they surely must have a record of this?)
Amazon completely ignored those questions and replied by saying they had found another 7 units and would refund those. And Case Closed!
This makes the total missing inventory -300 or exactly 2 x cartons.
We can not claim on our insurance as all documents ‘prove’ that the supplier and shipper fulfilled the order. We have also used this supplier for a long time and trust they are not ripping us off.
Apart from a seller getting the supplier to record a video of every unit being counted into every box, sealing up, sending, and having every stage of the shipping process video recorded (impossible) how can a seller ever prove what they sent is what Amazon receives? And surely the onus is on Amazon to prove that the contents of the boxes were not what they signed for if that was the case.
Has anyone Ever had a successful claim?
Thank you.
Has anyone "Ever" had a successful lost inventory claim?
Amazon have lost some of my inventory ‘again’ and yet again despite providing all documents and evidence requested by Amazon I’m still told ‘tough!’
My question is has anyone successfully had a lost inventory claim rewarded back to them?
I had a shipment of 27 cartons delivered to Amazon and in each carton was 150 units, (same product not a mixed box) When the shipment receiving process closed it closed at -307 units.
I opened a Case ID to say that 2 cartons were missing (allowed for the -7 units due to miscounting) and provided Packing lists from supplier in China, Manifest documents from the airship courier in China, and collection and Proof of collection and delivery documents from DPD in Uk that clearly show all cartons delivered and accepted into Amazon.
Fast forward and Amazon said they had conducted a thorough investigated and could not find any of our products. So case closed.
I asked them if the inventory was weighed when it was received as we are required to give unit weight, box weight and box size when booking in shipment and if not when the items of each box were scanned onto the shelf did they have documentation to show some of the boxes were less than 150 units (they surely must have a record of this?)
Amazon completely ignored those questions and replied by saying they had found another 7 units and would refund those. And Case Closed!
This makes the total missing inventory -300 or exactly 2 x cartons.
We can not claim on our insurance as all documents ‘prove’ that the supplier and shipper fulfilled the order. We have also used this supplier for a long time and trust they are not ripping us off.
Apart from a seller getting the supplier to record a video of every unit being counted into every box, sealing up, sending, and having every stage of the shipping process video recorded (impossible) how can a seller ever prove what they sent is what Amazon receives? And surely the onus is on Amazon to prove that the contents of the boxes were not what they signed for if that was the case.
Has anyone Ever had a successful claim?
Thank you.
6 replies
Seller_ZQyopdiwkUHOZ
It was years ago now, but we've had them refund us for lost units twice. It was about a month apart and we had to appeal for the second time to be refunded after it was initially denied.
Seller_Yjq4AEoa0h74s
Yes, we've been successful on a number of occasions.
It has generally got to the stage where we are asking (repeatedly) for an address to send the small claims LBA though.
Christine_Amazon
Hi @Seller_6ZJNP6FUwRRc7
Can you please share the case ID with the seller support or the shipment ID so I can check for you?
Christine
