Amazon initiated a $0.00 charge from Amazon.com.br that put a hold on my card, then Amazon limited my account access for invalid charge method

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Seller_c2jA2JtOeTX94

Amazon initiated a $0.00 charge from Amazon.com.br that put a hold on my card, then Amazon limited my account access for invalid charge method

@SEAmodcan you help here?

I have limited account access because it says I have an invalid charge method.

My account charge method is valid, except that Amazon.com.br initiated a charge for $0.00 that tripped my card's fraud filter and locked the card. I don't sell in Brazil so I have no idea why Amazon was running an authorization for there. That has never happened before.

I called the bank and had the card un-locked, and I re-set the charge method in Seller Central - but the warning/notice states that my account will remain limited access until Amazon can verify the charge method, and that can take up to 48 hours.

I am still getting sales. I will still fill those sales. But I cannot actually look at order pages and I cannot actually communicate with customers (I cannot answer customer questions).

To answer all of the questions that are coming from Forum members - yes it is an actual credit card. Yes I use it all the time. Amazon charged the card several times today before the charge from Amazon Brazil put it into fraud lockdown.

Sometimes mods will ask for case numbers to reference. I chatted in circles with support, and was given case number 16647262331. I entered several valid cards, and then ultimately entered a personal card that has enough space to charge the outstanding balance on the account.

I have contributed to discussions on here before, but I have never actually initiated one myself. I will paste the notice from my bank about how the Amazon.com.br charge triggered the fraud hold if I can, right after I post this.

If any forum members have a silver bullet solution, please let me know.

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Tags:Seller Support, Suspended
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Josh_Amazon

Hello @Seller_c2jA2JtOeTX94,

This is Josh from Amazon. Thank you for contacting our Forums!

Thank you for bringing this issue to our attention and for providing such detailed information about your situation.

I've reviewed your account, and I can confirm that your listing status for the US marketplace is currently Active. This means you should have full access to your US account features, including the ability to view order pages and communicate with customers.

Given this information, it seems the issue may have been resolved. However, I'd like to confirm:

1. Are you still experiencing limited access to your US account?

2. Are you able to view order pages and communicate with customers now?

If you're still facing issues with your US account, please let me know, and I'll investigate further.

Regarding the charge from Amazon.com.br, if you're experiencing issues specifically with your Brazil account, I recommend creating a new thread in the Brazil Seller Forums for more targeted assistance.

Please update me on your current situation so I can provide further support if needed.

Best regards,

Josh

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