Hello Seller Forums / Amazon moderators,

I need help routing a Payments/Disbursements issue for our UK seller account (Britta Ltd, Planet_Fancy_Dress). A significant balance remains withheld in our Selling on Amazon payments account - £37,916.82.

Key points:

• The rights-owner matter has been settled and closed with the brand owner (they have confirmed settlement and taken steps to retract/notify Amazon).

• We have submitted a full remediation Plan of Action and evidence in Account Health.

• We need a clear statement of account showing: total withheld, any reserves/deductions/chargebacks/refunds, the contractual basis for each, and a release timetable.

• We keep receiving generic/automated responses via Seller Central and cannot reach a Payments decision-maker.

Can an Amazon moderator please escalate/route this to the correct Amazon Payments team for a proper written breakdown and disbursement plan?

Marketplace: Amazon.co.uk

Seller ID / Merchant Token: A28825DV9841TZ

Payments/Disbursements Case ID(s): 12038672192

Withheld balance shown in Payments dashboard: ££37,916.82.

Period withheld since: 14th March 2025 almost 9 months

We are a small family-run business with young children, and Amazon has been our sole source of income. Since the suspension of our seller account, our business operations have completely ceased.

We acknowledge our responsibility and have fully cooperated with Amazon by providing all requested information and documentation. We have submitted multiple appeals over the past few months and have also made significant changes to our business structure to ensure full compliance. Unfortunately, despite these efforts, we have not received a positive or conclusive response.

We have been selling on the Amazon platform for over 10 years as a trusted and genuine seller. The suspension arose due to unforeseen circumstances, and we have taken every possible step to rectify the situation. At this stage, we are unable to provide any additional information beyond what has already been submitted.

All of our funds remain withheld, which has placed us under severe financial strain. We are unable to pay suppliers and vendors, and some have initiated legal action against us. This prolonged situation has resulted in significant personal and financial hardship.

We respectfully request that this matter be escalated to the relevant team for urgent review. We are seeking a prompt resolution, including reinstatement of our seller account and the release of our funds, so that we may meet our financial obligations and stabilize our business.

We kindly ask that our long-standing selling history, full cooperation, and the extended duration for which this issue has remained unresolved be taken into consideration. We remain fully willing to cooperate further if required.

This ongoing situation has also had a serious impact on my mental wellbeing, resulting in persistent stress, anxiety, and depression, particularly due to concerns about fulfilling supplier payment obligations. The prolonged stress has affected my ability to function effectively both professionally and personally, including my capacity to parent and manage daily responsibilities.

We sincerely appreciate your time and support and would be grateful for your assistance in helping bring this matter to a fair and timely resolution.

Thank you.