Unable to Reset the Password
My employer has forgotten her SellerCentral password and is unable to reset it because she is unable to get OTP over the SMS. OTP over the email works fine, but the password reset requires both OTPs.
Although she has her account logged in in the mobile app but unfortunately there is no option to change the 2 Factor Auth settings in the app.
We have tried SC Help, chat and phone calls too, but nothing works for us.
6 replies
Seller_rI7BZIczK8iAC
She can install an authenticator app on the phone, the computer, the tablet or the laptop. Then she doesn't need a sms message and can log in and reset her password. I think remembering that a password change has to be done on a computer.
Installing an using an authenticator app is not very easy, you will find threads here in the forum. Unless she has forgotten also her email address.....
Connor_Amazon
Hi @Seller_J3KTv2pAsslvK
Connor from Amazon here, thanks for reaching out.
@Seller_rI7BZIczK8iACis spot on about your password recovery question.
You can request password recovery by providing a scan or photo of a government-issued identity document To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign in to your account, you'll have access to make changes to your account.
Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.
If you still can't sign in, to recover your account:
- Go to Two-Step Verification Account Recovery.
- Follow the on-screen instructions to upload your identity document. Make sure that your name and address, and the issuing authority (for example, state or country) are visible.Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
The verification process can take 1-2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
Cheers,
Connor
