VTR with Hermes
I generally send via Hermes and have put in tracking no (very long number under the barcode) and it doesn’t seem to be registering as verified. Anyone else having this problem?
I’m not sure whether the Hermes 2+ days service counts as standard or 2 days when updating the consignment as shipped on Amazon, and whether this has any effect.
I book through Parcel2Go instead of direct with Hermes, but surely that can’t be the reason.
Anyone shed any light on this please?
Thanks in advance
Hilary
5 replies
Seller_bbq8eA650G6ER
We had the same through P2G which is linked to our Amazon account. Seems a bit hit & miss. If it sends the P2G number & not the Hermes one that seems to cause a problem.
We now buy our Hermes through Amazon, a few pence more expensive but hopefully won’t cause any VTR problems.
Amar_Amazon
Hello Drums_for_Schools,
As per your post i understand that your valid tracking rate is getting effected and you need recommendation as to how you can maintain it.
Valid Tracking Rate is calculated as the number of packages you ship with a valid tracking number and divide it by the total number of packages that you have delivered and confirmed. Tracking numbers are considered valid only if they have at least one carrier scan recorded. So kindly check if the tracking number which you have uploaded has the scans or not.
A package that doesn’t include verified tracking information will have an ‘X’ in the ‘No valid tracking’ column of your Valid Tracking ID report. If you uploaded a tracking number but are seeing it marked as unconfirmed, it might be because:
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The tracking number that you provided is incorrect.
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Your tracking number is correct, but it’s not associated with the carrier that you specified. For example, if you use DHL to ship a package but enter ‘FedEx’ as the carrier name, the tracking information will be marked as unconfirmed.
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The tracking number and carrier name are correct, but you used an unsupported carrier, (or a shipping product that is not integrated with Amazon yet) which we cannot verify and so will not count toward your Valid Tracking Rate metric.
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The tracking number was uploaded after the order was delivered, meaning that it was not useful to the buyer and thus does not count towards your Valid Tracking Rate metric.
Kindly go through the below help page for more knowledge:
Valid Tracking Rate FAQ - https://sellercentral-europe.amazon.com/gp/help/help.html?itemID=202014610&language=en_GB&ref=ag_202014610_cont_G201817070
Valid Tracking Rate - https://sellercentral-europe.amazon.com/gp/help/G201817070
Hope this answers your query!!
Regards,
Amar
