Account Health - Suspended Account - Trademark misuse
First time this has happened in over 10 years of selling on Amazon - our account health when from a solid green at 94% one day to red at 0% the next. We were told we had 72 hours to clean up the TM misuse. Not wanting to miss a beat, I addressed it the same day. 3 days came and went, 4 days, 5 days, and then the account was suspended.
When speaking with an Account Health specialist, they noticed the account had been suspended on December 29 (2024) and we had addressed the issue - from the same ASINs - in an Appeal and the account was re-instated on December 31. She noticed it was the same issue and the same ASINs so we were directed to provide copies of the communications (screen shots) that showed the account had been re-instated.
It appears that the system was never updated to reflect that we had sufficiently addressed the matter, considering the account had been re-instated? After re-submitting an Appeal with some additional detail we are being told that the information is insufficient for the re-instatement of our account.
The TMs in question are listings that were removed from, and blacklisted in, our system and deleted from Amazon's. We list new and used products from a number of sources and since all our products are one-offs (typically CDs, DVDs, audio cassettes, and video games), we only list products where there are a sufficient number of them already listed on an existing Amazon product page.
When a rights owner sends a demand notice to Amazon to remove a product page from their catalog, we get a notice and remove/delete the listing. Of course, this can happen to any product page at any time, so we have to address these notices immediately upon receipt (which we do) or our Account Health goes to yellow, and eventually red before receiving a potential suspension notice.
This is the first time (in over 10 years) I've seen us go from a high green one day to a red (0) the next - for an issue that had been addressed just a couple months previously - leading to our account suspension. Anyone have a similar experience where Amazon may have not updated their system (?) and your account was suspended as a result? How did you address this? Our initial appeal (2 months ago) was sufficient, but now we seem to be stuck in a perpetual loop of needing to provide additional information for something that was already addressed.
Thanks for any insight or guidance.
