Reimbursement for the non-returnable item with damaged during transit by FBA

Really need help in the reimbursement for FBA order ID's that were damaged during transit. Seller support keep copying and past the same thing that the item is non-returnable and not eligible for reimbursement, but this is incorrect and inconsistent with Amazon's policies and guidelines: "........., the items have been identified as non-returnable due to potential safety risk as an ingestible product. Amazon will not reimburse sellers for items that cannot be returned, unless the item is non-returnable due to a reason for which Amazon takes responsibility." Obviously, in our cases, this is Amazon's responsibility for damaged during transit, and Amazon has to reimburse to the seller.

Please help.