Error 5885 loop
Hi,
@Julia_Amzn I'm trying to add an offer to an branded ASIN(not generic), for a brand we are approved to sell, but when getting to the create offer page I'm met with the following message below, and I wonder if anybody has an any experience in trying to fix this?
"We have identified that you were attempting to contribute (for example, change detail page, create or update offer) to this generic ASIN. If you want to make changes, such as extending this ASIN to a new store, creating a new variation relationship, updating ASIN attributes or adding offers to sell the product, you can create a new ASIN by following the process as outlined in our Add a Product tool. For more information, go to Amazon’s Generics policy .
If you believe you are compliant with our policy, contact Selling Partner Support and mention the error code 5885. When you contact Selling Partner Support, provide the following information:
• Product title • Marketplace ID • SKU • ASIN • If you are using inventory file templates, provide the batch ID of the inventory file process report."
Could you help me with this problem?
2 replies
Seller_TenzT2YJdtu6x
Not the same but similar. I get a 5461 error when asking to create an item that I am approved for. Message comes through syaing wait 24 hours, but you a re approved. I wait the required time, try agaion, bit still get the same message.
Ezra_Amazon
Hello @Seller_duhZAZGoal09f
It's Ezra from Amazon. Thanks for reaching out on the forums!
When you're facing error 8558, it usually means you don't have permission to modify the product detail page in the Amazon Catalogue.
I'd suggest taking a look at this help page, especially focusing on the information about Error code 5885. It'll guide you on how to proceed and fix the problem.
These errors tend to pop up more often with Amazon's Generic Product policy. You can find more details by clicking here.
Keep us posted on whether you were able to get things sorted out!
Cheers, Ezra
