Goods delivered after refund through A-Z Claim
We sold items to a customer and was dispatched through Amazons Buy Shipping on Royal Mail Tracked 48. The item was attempted delivery within the estimated time frame but nobody was available. The customer has then opened an A-Z and been refunded. Since then the customer has taken delivery of the goods. We have messaged him twice to contact us. We then appealed the A-Z which was refused.
Ha anybody got any ideas for further action as to me this is almost fraudulent.
15 replies
Seller_ZJhFeE3tNKzfh
All that happens in the back end I believe is, if it was tracked as delivered is amazon will notify the customer they should return the product. That is it. They don't however force the customer to do so.
If you aren't getting anywhere with the customer (you might want to ask that they ask amazon for their card to be recharged (which amazon aren't always inclined to actually do)) then your only real choice would be a letter before action to amazon.
Seller_AyesGyWcEZ0pc
- Any assistance would be appreciated. Anyone have any support ideas? Amazon support mods?
- @Julia_Amazon
- @Julia_Amzn
- @Winston_Amazon
- @Sakura_Amazon_
- @Simon_Amazon
Sarah_Amzn
Hello @Seller_AyesGyWcEZ0pc,
I'm Sarah with Amazon.
Have you opened a case with Seller Support? If yes, could you please share the Case ID?
Kind regards,
Sarah.
