Account Suspended after Updating Charging Method Card

We are beyond frustration now.

We are an U.S. based business and our charging method card was about to expire, so we updated the expiration date and the 3-digit CVV code since everything else stayed the same.

The card was approved immediately, but 10 seconds later, our whole account was blocked with no access to anything.

“Credit Card Invalid

You must update your existing credit card information or add a new credit card to regain full access to this seller account.”

This was on September 4th, and we instantly contacted the useless Amazon Seller Support and are getting a runaround with their same useless responses every day.

Quote:”….bla bla bla blub….At this time I am working with our internal team to reach a resolution on your case.”

So, all the time we were talking (writing) to the external team??? What a joke!

Meanwhile, orders are flying in, and we are not able to fulfill them.

This will hurt our account health badly.

We worked hard to have a clean and healthy 100% account health since we would like to participate in the upcoming Seller Fulfilled Prime program, but Amazon, with its faulty and buggy system together with their incompetent and useless seller support, took this opportunity away from us.

This is another example of how Amazon and its incompetent employees do not care about its sellers.

We did nothing wrong and exactly what Amazon was asking for, but Amazon and its power-hungry employees just want to show who is in power by destroying their sellers with not helping sellers right away with important issues.

Amazon wants a good relationship with its sellers, but this is NOT the correct way.

Just in case if one of these so-called community managers here feels important and competent:

Case ID 13729373141.