FBA shipmen discrepancies and seller support loophole
I'm encountering a discrepancy with my FBA shipment. Previously accepted invoices are now being refused despite their repeated acceptance in the past.
Notably, these invoices have been instrumental in both ungating categories and securing multiple compensations for discrepancies.
It appears, however, that due to the presence of over 20 discrepancies this time, there's a deliberate lack of investigation, leading to unfounded claims of incomplete invoices. All requisite details are indeed present on the invoices, which Amazon has processed on numerous occasions.
I kindly request that this matter be forwarded to a more experienced professional.
Case ID:14930105101
thanks
4 replies
Dominic_Amazon
Hi @Seller_82dMg4iIIfp6h,
Dominic from Amazon here, happy to try to help. Thank you for providing the case ID, I will escalate this internally.
Best,
Dominic