OTDR tanked after holiday with account warning - What do sellers who use "Amazon buy Postage" (ie: who are "protected") see?
I know we aren't the only one with this issue... but our OTDR has tanked after the holidays to 59%. Of note, we are a high volume seller, ship both FBA and MFN and have sold since 2008 with no issues. This OTDR issue is specific to the Amazon policy changes in 2024.
"Your seller-fulfilled offers are at risk of deactivation. Your On-Time Delivery Rate is 59.02%; the target is 90%. To avoid deactivation of your seller-fulfilled offers, monitor your performance metrics and maintain rates that meet minimum standards. "
Of note, to get "protection" we need to do all three of these:
* Enroll in Shipping Services Automation (SSA) -- we are
* Have automated handling time -- we do
* Buy postage from Amazon -- we currently don't ... we have an API integrated with Stamps.com which we have for years.
As a side note, we are using "approved" postage carriers, mainly USPS -- and I have checked the "Buy Shipping" option and confirmed that the type of USPS postage we purchase matches what we would buy through Amazon. We also provide full tracking.
We have opened cases and been told that even though we buy the exact same type of approve postage through the same approved carrier, since we don't buy from Amazon we are not protected -- which seems very wrong.
Anyway -- to my question:
For those that ARE using all three above SSA, automated handling time, and buy postage from Amazon -- what happened to your OTDR after the holidays? Did your stats tank? (in theory they should) -- do you see an account warning or does it say "you are protected"?
If the shipping is the same, in theory even those who use all three should have the same stats -- I would just expect it to say "protected" in some way.
3 replies
Seller_Sram36TnVt73c
My OTDR went from 100% to 66% overnight because 2 orders out of 39 were delivered late and I did not have SSA or AHT enabled (the two orders had multiple quantities, and that is why our metrics were affected so severely).
It took about two weeks for that to fall off once I enabled AHT and SSA again.
This was all BEFORE xmas, though.
I was never threatened with deactivation of my SF listings, however.
I had a pretty lackluster xmas, and I wonder if this might have been why.
Christine_Amazon
Hello @Seller_TTG0TX5GOhqmW
Christine here from Amazon Forums.
Thank you for bringing your question to our forums.
I also would like to thank @Seller_Sram36TnVt73cand @Seller_SoEgExWsFfFdl for your input based on your experience.
I hope you all have a great day!
Christine.