Delivery date estimate - standard shipping too long
Hi,
The delivery date showing to customers on standard shipping is way too long.
Items we have on Nationwide Prime template is showing correctly for Prime customers however for standard shipping customers it is showing currently 19th to 21st Jan 21 whereas the reality is just a couple of days.
I have checked inside the shipping template and transit time is showing as 3 to 5 days (which cannot be edited) and handling time is 0 with cut off of 2pm.
Why is it not showing as 3 to 5 days from now rather than 13 to 15 days?
Many thanks
8 replies
Seller_bQQZVnBMDp4hm
You can edit the handling time for products in the offer section when editing a listing.
Seller_BS5lg2keRs2QO
There have been multiple posts about this for a few months. The quick answer is Amazon trying to be helpful. The longer answer can be viewed here:
Seller_NoMNQDGnEW5Bx
When I look at your listings it shows the 15-16th
Seller_5AyRtfqNWkbfb
Hi, we are experiencing a similar problem.
Despite having 0% of late dispatches for our last 10,000 + orders over the last 2-3 months, (we have worked so hard to achieve this), this week we have lost the Buy Button on 100’s of popular products and our sales have plummeted.
Our settings have not changed, (although we did shut for one day on 30th December), but now all of our listings show as delivery on 18th-19th January. Yet when we sell a product it shows delivery within 3 days, (accurate), on our seller central.
We are based in Somerset which is not badly affected by delays, yet Amazon customers in London see shorter delivery times by about 3 days.
We have repeatedly called and messaged Amazon and been promised call backs etc but the support has been diabolical (as usual).
We are losing a lot of sales to our competitors who we know are slower at delivering than we are and keep lower (if any) stock levels and feel penalised for working incredibly hard to provide a fast and efficient service.
Amazon don’t seem to care and cannot give any reason for this. As usual no-one is interested and able to provide an explanation as to why our times have been inflated so much, yet our competitors have not. (I could understand if they were using FBA). Also, Amazon will never accept that there is a fault in their system.
Does anyone know how we can contact someone who will be able to help resolve what is clearly a glitch in their system please?
