Hello,

A blunder we made while putting the information of the beneficial owner details due to which our account failed the verification process of Amazon and ultimately got the deactivation.

We just realized this mistake and want to update the information of a beneficial owner so that we can again undergo the verification process. But I am not able to update the information as I could not have access to the account information, neither amazon support is assisting in this regard.

Can you help me to update those information so that we can pass the verification of our account.

will be really appreciated for your kind response.

@Seller_XUNeUuvrQDpgP please could you help. Our store as been deactivated awaiting verification which has now been done and we got the email saying we can now sell again but we still can not.

You seem to be very proactive on here so any help would be greatly appreciated.

I need an advice. seems like i am on repeated loop.

Amazon deactivated my account on 18th Dec-2023.

"We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment. This conduct violates the Amazon Business Solutions Agreement:"

and they asked for this information:

-- Tracking information for recently shipped self-fulfilled orders.

-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders that may include buyer confirmation of receipt or proof of delivery documentation.

-- The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.

-- Evidence to support identification of your business, e.g., business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Please also make sure your account is updated with your latest business information.

-- In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.

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i submitted this information. and after this on 25th Dec-2023 Amazon asked:

We received your submission but do not have enough information to reactive your account. Please provide the following information:

-- Evidence of delivery for recent seller-fulfilled orders. This may include buyer confirmation of receipt, proof-of-delivery documentation, or updated tracking information, if the tracking information you provided is incorrect. Tracking information may be provided in the Manage Orders section of your seller account.

-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Make sure your account is updated with your latest business information.

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfilment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

I submitted this all information as well. even i had video verification call from Amazon payment team which gone successful and all information got verified. From Dec-2023 till now May-2024 after every submission i receive same response from Amazon Repeat Contact Management Team which i received on 25th Dec-2023.

I submitted:

• Order Details from the last 90 days before the deactivation of the account (excel sheet). in this file i added refunded orders as well where i clearly mentioned reasons of refunds through A-to-Z claim or on buyer request.

• Proof of delivery sheets of recent delivered orders provided by courier

• Proof of buyer confirmation of receipt their orders (buyer & seller communication on Amazon screenshots where buyer clearly confirmed that they have the order).

• Company Registration

• Bank statement

• My business website order invoice

• Website order proof of delivery sheet

• Example of the issue i am facing in late delivery

• Supplier’s invoices along with screenshot of bank transactions made to those suppliers

after sending this all information, i still receive same performance notification from Amazon repeat contact management team from past 5 months. even i submitted Plan of action as well but still same situation.

any advise, will be much appreciated.