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Still Awaiting Verification
Hello,
I received an email on the 25th December asking to update information regarding account identity and was asked to resubmit a bank account which up until then was fine receiving disbursements. Since then, every time I have tried to initiate a disbursement, the funds go back into the account level reserve and no disbursement is made. I assumed this is because the account was still ‘awaiting verification’ which did say it can take up to 15 days. It has now passed 15 working days and he account is still saying ‘awaiting verification’ and I haven’t been able to receive ANY disbursements since Christmas. Contacted Seler support who said ‘they’re looking into it’ and have not been helpful at all. Please can someone help, case 10721508122
@Ezra_Amazon@Winston_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn@JiAlex_Amazon @Julia_Amazon @Sarah_Amzn @Maja_Amazon @Spencer_Amazon @Sakura_Amazon_ @Simon_Amazon @Winston_Amazon @Jessica_Amazon_
0 replies
Ezra_Amazon
Hi @Seller_upIgoZTz3SeL4,
Thanks for reaching out. Following your message about the verification issue, I contacted our partner team and they've confirmed your account is now Active.
Could you please check and let me know if everything looks correct on your side?
Thanks, Ezra
Ezra_Amazon
Hi @Seller_upIgoZTz3SeL4,
The partner team confirmed that your Bank Account Verification is now complete. Your account should be unblocked shortly.
Could you please verify this?
Cheers, Ezra
Seller_6Xmizc7CMwBBi
Hello, I have the same problem and have not had a disbursement since early December. The dashboard shows bank account information 'Verification in progress' longer than the 15 days BUT I received this email from 'Selling on Amazon' on 6th February 'Your bank account information has been verified. You can now disburse your funds to this bank account after assigning it to a marketplace.'
This is the bank account I have used for many many years for Amazon disbursements.
The most recent case number was 10793887862
I received this communication yesterday
Greetings,
Thank you for your continued patience. We are currently researching your issue in partnership with the responsible team and will provide an update as soon as any additional information becomes available.
I am also seeing this message on my dashboard
You currently have limited access to Amazon selling services You have at least one bank account pending verification
I am receiving very few orders compared with usual
I would really appreciate someone looking into this for me.
@Ezra_Amazon @Winston_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @JiAlex_Amazon @Julia_Amazon @Sarah_Amzn @Maja_Amazon @Spencer_Amazon @Sakura_Amazon_ @Simon_Amazon @Winston_Amazon @Jessica_Amazon_
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