Need help! FBA Products Stuck in "Reserved" Status
12 out of 13 skus from our last shipment are stuck in reserved status for over a month now. The single sku that made it through has 381 more units available then we shipped in. Reciliation Investigation says they received the unexpected units even though they don't exist. We have never had this happen before. But I am more concerned with the units that are still in reserve. These are make-up items that mainly sell during the Halloween season which is right upon us. . How do I get them out of reserve before the season begins?. Customer service is useless. They only cut and paste reserved inventory status over and over again. without any explanation of why these restock items are reserved. and how it is possible for the one sku can have such an excessive amount of inventory. Can anyone help? Here is the shipment ID incase someone from Amazon is listening. FBA17BN096X0
14 replies
Jameson_Amazon
Hi @Seller_W1BXnrIdtUUBt,
Thank you for reaching out about this! I apologize for the frustration this situation has caused.
When you have a moment, can you please send me your Seller Support case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here.
Thanks again,
Jameson
Seller_W1BXnrIdtUUBt
Still having the same issues and getting the same responses but now I am being charged for returns because amazon is sending out the wrong items under X003X0QOP5 that says I have 365 extra units. They are shipping out the wrong product. I am on phone again with customer service. This is costing me all the way around. ZERO product in my inventory for Halloween X002WHB1ML and wrong product being shipped under X003X0QOP5. No one seems to be able to fix this since August 17th. What am I suppose to do??
