The UPS account details you entered are invalid - sending to FBA in Spain from the UK
I keep getting the same error when trying to arrange a shipment from the UK to Amazon ES FBA centre.
I have raised several tickets with Amazon - always just circular discussions with Amazon saying my account number is invalid. Apparantly UPS are supposed to send me an onboarding pack which I have never received. Contacted UPS over a period of 3 days, absolutely no use. Bounced from Customer service to technical to accounts. No one at UPS seems to know how the Amazon partnership should work. For now I have shipped using my DHL account as the UPS partnership for international FBA seems to be broken. Anyone at Amazon working on this or can help?
12 replies
Ezra_Amazon
Hi @Seller_JcBYiRWtYeMbL,
Based on similar cases, this error often occurs due to a mismatch between the UPS account's registered country code and the shipping origin country.
Can you please:
- Verify your UPS account's registered address has UK as the country code
- If needed, update the address details in your UPS account settings
If the issue persists after making these changes, please let us know.
Cheers, Ezra
Seller_TJr1f9I1ncjgY
Have you managed to solve this issue? We are currently encountering the same.
Seller_JcBYiRWtYeMbL
I actually don't think the SPD partnership is working at the moment, it says in this hi-lighted yellow box that this service is suspended. However no one at Amazon has told me this after countless support enquiries.
