Images keep being changed to the wrong item
Hi there,
Would it be possible for someone to look into case 11556584112.
The ASIN B0965LV544 is Cordless Electric Drill, however the pictures keep getting changed back to a Garden Trowel. We have been advised the ASIN has already been claimed by a reseller, however as we are the only UK reseller of this range, this must be a mistake. It was changed to the correct images for a few days, but has now been changed back to the wrong images.
Images keep being changed to the wrong item
Hi there,
Would it be possible for someone to look into case 11556584112.
The ASIN B0965LV544 is Cordless Electric Drill, however the pictures keep getting changed back to a Garden Trowel. We have been advised the ASIN has already been claimed by a reseller, however as we are the only UK reseller of this range, this must be a mistake. It was changed to the correct images for a few days, but has now been changed back to the wrong images.
4 replies
Seller_9FBxu5S7YJx6r
Hi there @Kai_Amazon
Are you able to have a look at case 11556584112.
We received a copy and paste answer, which shows that support are not even looking at the cases being submitted. Apparently the trowel pictured is a superior GLOW image at better angles. It's a rendered image of the wrong item...
"Hello from Amazon Selling Partner Support,
We understand your concern regarding the incorrect images showing for your product (ASIN: B0965LV544).
After investigating this issue, we found that the current images on the detail page belong to another seller who has contributed higher quality images that are displayed at better angles, along with superior GLOW images.
To resolve this issue, we recommend uploading better quality images at the correct angles that meet Amazon's image requirements. After contributing these improved images, please allow up to 72 hours for the changes to be reflected on the detail page. The system will automatically select the highest quality images that best represent the product according to our guidelines."
Adam_Amazon_
Hello @Seller_9FBxu5S7YJx6r,
I've escalated this issue to our internal team to review. They will be taking a closer look at case 11556584112 and investigating further. I'll be sure to keep you posted once I hear back from them.
Adam
