Hello Fellow Sellers,

I’m reaching out to see if anyone has experienced a similar situation or has advice on resolving it. My seller account has been under review for compliance with Amazon’s Drop Shipping Policy and Seller Code of Conduct. I’ve submitted more than five appeal letters so far, explaining my processes in detail and providing evidence such as invoices and order records.

Despite this, I keep receiving the same email response from the Merchant Review Team, stating that they need more information, but they don’t specify what’s missing or what needs to be clarified. I’ve included all requested evidence (e.g., invoices for fulfilled orders and an explanation of my dropshipping process) and addressed their concerns thoroughly.

Has anyone else faced repeated rejections without clear feedback? How did you resolve it? Any tips on ensuring my appeal addresses exactly what they’re looking for?

Thanks in advance for any advice or guidance!

I have a SFP account. Within my account I have the option to buy shipping. More often than not, due to the items that I ship I use the DPD option. However there are occasions when using the buy shipping Evri option would work better for my business.

As recently as Jan this year the Evri labels purchased via buy shipping were only valid for 'collections' not drop off at an Evri collection point. The Evri drop off points can not scan the labels provided by Amazon. I dont use Evri enough to warrant a collection.

I raised this with Amazon who have recently ( 7 days ago) told me that the Evri labels that are now provided via the buy shipping option are now suitable for use at drop off points. Frankly I don't trust the information that Seller support has given me. I dont think they are deliberately giving me the wrong information I am not sure they have really understood the question.

Their answer was clear. " If you are using this option, you have to drop off your seller-fulfilled orders at a Evri Parcel Shop."

Is anyone out there using the buy shipping option to print Evri Labels that are taken to and accepted at an Evri drop of point?

Thanks