Pro rata Fee Refund When Seller Gives Partial Refund?
Firstly thank you Amazon for hiding the route to my UK inventory and Amazon forums via the dashboard, and answers to simple questions via Google e.g. for this question l’m not a wholesaler from USA wanting an FBA blah-de-blah ok rant over …
Buyer made purchase.
I purchased postage label via Amazon.
5 hours later, buyer messaged me requesting cancellation.
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I want to refund the amount paid minus the cost of the unused postage label (not despatched it yet, thankfully).
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If l issue this partial refund, do l get a pro-rata refund from Amazon credited back to me, covering the Amazon fees incurred parallel to the refunded amount, when the buyer originally paid it to me?
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Also, would you suggest just refunding the item amount full stop, and keeping the postage levy? The postage levy is one or two £ higher than the actual cost of the label.
37 replies
Seller_SITNVuZK87zGK
If you are cancelling, there’s no means to deduct anything, as you haven’t shipped it yet.
If you are refunding because you have marked as shipped (even though it hasn’t been despatched officially yet) you have to refund in full and that includes any standard outgoing postage costs.
Seller_Tb8ss0mHqRu5x
UPDATE: I have found a way to request “Refund delivery label” via the Amazon order details page.
That takes me out of the grey area at least, and the option gives written reassurance that l would get my seller fees refunded pro rata.
Seller_DROodOAYHftnc
As I see it, you refund the buyer the full amount - item and postage they paid, and you claim a refund for the unused shipping label, via the order page.
Simple.
Winston_Amazon
Hello All,
Closing thread as it is no longer productive.
