I am extremely disappointed with the way my case has been handled. I have been trying to get the 04 unfulfillable units returned for quite some time, and despite multiple follow-ups, Amazon seller support team has failed to provide a clear resolution. The lack of accountability and problem-solving from seller support has been beyond frustrating.

The issue is straightforward: Our listing was suspended due to a customer complaint, but after providing proof of compliance, it was reinstated. However, the reinstatement could not be processed due to unfulfillable units remaining in the fulfillment center as informed by Product safety compliance team. On the other hand, seller support is insisting to reinstate the ASIN first before creating the removal order.

I have reached the peak of my frustration. Both the matter goes back to Amazon team for resolution yet no body is taking up the ownership. My business is being directly affected, and I can no longer afford to wait while seller support continuously fails to take effective action.

Does someone has any idea or any contact which could help me out in this case?

Hi

In the EU, I sell a simple bath tray, that is made of bamboo wood. It does not require safety or warning information of any kind. I attested to Amazon that this was the case - there was an option to click a button on the compliance dashboard, which I did back in August 2024. The compliance dashboard accepted this, as the request went to Archived status.

Now, in November 2024, I have another request to upload "GPSR: warning and safety information". I apparently need to upload a document or images showing this information. Why? My product is not edible, a chemical, its not machinery, electronics etc etc, it's a piece of wood in essence. Just one month from the December 13th deadline, and only now I am being asked to provide this, with the threat of deactivation of the listing.

I created a seller support case and it was escalated, but frankly I could be waiting forever. Case ID 10499723962

Can someone from Amazon please respond as to why this is happening, it doesn't make sense. @Seller_fgtTzyHQfOM1x@Seller_Huz6FT08OxHAR@Seller_VJ4XoAkjDpjPH@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH@Seller_rX0LOsTSK2Zer@Seller_hnDMgUKxMh1V4@Seller_XUNeUuvrQDpgP

My Account has been deactivated provided many POA but same response require proof of compliance

I have sent many POA covering everything all the policies but I am keep getting same reply

your account will not be reinstated without proof of compliance with our policies.

Also contacted seller support but not received any help case ID 9821506502

They only mentioned I need to provide POA which I did and covering all the Amazon policies but again same reply.

I even provided product compliant certificate but same reply.

I have asked many times what do I need to provide as proof of compliance can anyone from Amazon in this forum help me.

Thank you